Orlando Onsite Desktop Support Technician

Travel + Leisure Co.; Orlando (FL); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k with employer match

Wellness program

Employee Assistance Program

Job summary

Travel + Leisure Co. seeks a Desktop Services Technician in Orlando to provide on-site technical support for computers, mobile devices, peripherals and apps at corporate and remote locations.

You will handle IMAC tasks, monitor tickets, and assist the Desktop Services team on projects while participating in on-call coverage. Ideal candidates bring 2+ years in IT, strong desktop tech, and familiarity with Intune and Jamf.

Qualifications

• Associate degree required; degree equivalency accepted in lieu of education.
• Strong technical acumen on desktop and application technologies.
• Excellent interpersonal and written/oral communication skills.
• Basic understanding of IT security principles and ITIL/ITSM processes.

Responsibilities

• Monitor ticket systems and complete basic PC build and deployment requests.
• Perform IMAC changes to meet customer needs and timelines.
• Provide timely responses and ensure tickets meet SLA requirements.
• Support in-house Desktop Services team with basic tasks and setups.
• Participate in on-call rotation for after-hours support where applicable.
• Lift up to 50 lbs and perform physical repairs as needed.

Skills

Technical acumen

Interpersonal skills

Written and oral communication

IT security basics

ITIL/ITSM basics

TCP/IP basics

Printer setup

Mobile device basics

Remote Desktop tools

Active Directory basics

Education

Associate degree

Tools

Windows 10/11 administration

macOS familiarity

Intune

Jamf

Azure Virtual Desktop

Citrix

MDM platforms (Intune, Jamf)

Job description

Travel + Leisure Co. seeks a Desktop Services Technician in Orlando to provide on-site technical support for computers, mobile devices, peripherals and apps at corporate and remote locations.

You will handle IMAC tasks, monitor tickets, and assist the Desktop Services team on projects while participating in on-call coverage. Ideal candidates bring 2+ years in IT, strong desktop tech, and familiarity with Intune and Jamf.