Desktop Technician

Insight Global; Whitpain Township (PA); On-site; USD 27,552 - 33,062; Part time

Benefits offered by this job

Medical, dental, vision insurance

HSA, FSA, DCFSA

401K with employer matching

Paid sick leave and time off

Job summary

A leading health solutions organization is seeking a Desktop Support Technician to provide project-based support to corporate users. Ideal for junior to mid-level candidates, responsibilities include imaging, hardware/software upgrades, and troubleshooting Windows and Mac systems. This role offers $20–$24 per hour with benefits starting on the 31st day of employment.

Qualifications

• Experience or knowledge of user builds, data backups, and application deployments.
• Strong knowledge of hardware support and troubleshooting.
• MAC experience preferred.

Responsibilities

• Provide project-based support to corporate end users.
• Perform imaging, hardware/software upgrades, and machine configurations.

Skills

1+ years of experience as a tier 2 Desktop Support Technician

Imaging, upgrading, troubleshooting Windows 10 and Mac

Strong technical aptitude

Ability to be onsite 5x/week

Tools

MS Office Product Suite

ServiceNow

Job description

Our client is a leading health solutions organization with over 300,000 employees nationwide. The Desktop Support Technician will provide project-based support to all corporate end users across the enterprise. Project-based responsibilities include imaging, hardware/software upgrades, user builds in Active Directory, data transfers, and machine configurations. This is a great opportunity for a junior to mid-level candidate looking to grow within a large corporate environment.

Base pay range

$20.00/hr - $24.00/hr

Required Skills and Experience

• 1+ years of experience as a tier 2 Desktop Support Technician or equivalent PC/Mac exposure - Experience or knowledge of imaging, upgrading, troubleshooting Windows 10 and Mac
• Experience or knowledge of user builds (data backups, imaging, configurations, application deployments, etc.)
• Strong technical aptitude and work ethic
• Ability to be onsite 5x/week in Orlando

Nice to Have Skills and Experience

• Strong knowledge of MS Office Product Suite including 2013, and Windows 10 Operating System support and troubleshooting
• MAC experience
• Shipping and Receiving (hardware) experience (creating labels from ticketing systems)
• Experience with ticketing systems (ServiceNow Preferred)
• Experience with break fix and troubleshooting for desktops, printers, and VPN/connectivity

Seniority level

• Entry level

Employment type

• Contract

Job function

• Information Technology

Industries

• Retail Health and Personal Care Products

Compensation is $20/hr to $24/hr. Exact compensation may vary based on skills, experience, and education. Benefit packages start on the 31st day of employment and include medical, dental, vision insurance, HSA, FSA, DCFSA, and a 401K with employer matching. Employees are also entitled to paid sick leave and other paid time off as provided by applicable law.