Technician, Desktop Services

Vaco Recruiter Services; Indianapolis (IN); On-site; USD 42,000 - 64,000; Full time

Job summary

Vaco Recruiter Services is seeking a Desktop Support Technician to provide hands-on technical support for corporate and remote employees. You will manage desktops, laptops, mobile devices, peripherals, applications, and ticket resolution in a fast-paced environment.

The role emphasizes customer service, clear communication, and basic IT security and ITIL/ITSM knowledge. Responsibilities include imaging, deployments, IMAC tasks, workstation refreshes, conference room tech support, and hardware

Qualifications

• 2+ years of IT support or desktop support experience.
• Experience supporting Windows desktops and laptops, mobile devices, end-user applications, hardware and peripherals.
• Strong customer service and communication skills.
• Basic understanding of IT security principles.
• Basic understanding of ITIL/ITSM processes.

Responsibilities

• Provide technical support for laptops, desktops, mobile devices, peripherals, and applications.
• Monitor and respond to help desk tickets while meeting SLA requirements.
• Perform PC imaging, builds, deployments, and equipment refreshes.
• Handle IMAC for end users.
• Support conference room and office technology needs.
• Assist with hardware setup, equipment moves, cable management, and workstation configurations.
• Participate in desktop-related projects under guidance of senior team members.
• Troubleshoot hardware, software, and mobile device issues.

Skills

Customer service

Communication

Desktop/Laptop support

IT security basics

ITIL/ITSM knowledge

Education

Associate degree or equivalent experience

Tools

Jamf

MobileIron

Apple macOS support

MDM

Job description

Position Summary

Seeking a Desktop Support Technician to provide hands‑on technical support for corporate and remote employees. This role focuses on desktop hardware, laptops, mobile devices, peripherals, application support, ticket resolution, and workstation deployments. The ideal candidate is customer‑focused, technically strong, and comfortable working in a fast‑paced support environment.

Key Responsibilities

• Provide technical support for laptops, desktops, mobile devices, peripherals, and applications.
• Monitor and respond to help desk tickets while meeting SLA requirements.
• Perform PC imaging, builds, deployments, and equipment refreshes.
• Handle installs, moves, adds, and changes (IMAC) for end users.
• Support conference room and office technology needs.
• Assist with hardware setup, equipment moves, cable management, and workstation configurations.
• Participate in desktop‑related projects under the guidance of senior team members.
• Troubleshoot hardware, software, and mobile device issues.

Required Qualifications

• 2+ years of IT support or desktop support experience.
• Experience supporting:
  • Windows desktops and laptops
  • Mobile devices
  • End‑user applications
  • Hardware and peripherals
• Strong customer service and communication skills.
• Basic understanding of IT security principles.
• Basic understanding of ITIL / ITSM processes.
• Associate degree or equivalent experience.

Technical Skills

• Desktop and endpoint support
• PC builds and deployments
• Hardware troubleshooting
• Mobile device support
• Ticketing systems and incident management
• Mobile Device Management (MDM)

Preferred Qualifications

• A+ Certification
• Microsoft Certifications
• ITIL Foundations
• Apple Certified Support Professional
• Experience with:
  • Jamf
  • MobileIron
  • Apple devices and macOS support

Physical Requirements

• Ability to lift up to 50 lbs.
• Comfortable crawling, kneeling, climbing ladders, pulling cable, and performing hands‑on equipment installations.