Travel Desktop Field Support Technician

Iron Systems, Inc; Los Angeles (CA); On-site; USD 60,000 - 85,000; Full time

Job summary

Iron Systems, Inc. is seeking an IT Desktop Support specialist who will travel to customer locations to resolve incidents, perform IMAC, and provide end-to-end hardware/software support. The role requires experience with Windows OS, AD, and Mac devices, plus ServiceNow and remote tools.

You will manage security, images, and on-site VIP support, with reimbursement for travel expenses as per policy. The ideal candidate has ITIL knowledge, strong Office skills, and a proactive approach to training

Qualifications

• Experience with Windows OS, AD and Mac devices is required or highly preferred.
• Familiarity with ServiceNow and ITSM practices is expected.
• Proficiency with office tools including Outlook and Office suite.
• Understanding of ITIL incident, change and problem management processes.
• Ability to handle field-side hardware, inventory and spare stock effectively.

Responsibilities

• Manage Desktop Devices incidents from start to resolution.
• Handle IMAC and desk side support services at customer sites.
• Perform hard/soft break fix tasks for laptops/desktops.
• Provide standard hardware/software support for desktop devices lifecycle.
• Manage desktop configuration, patch updates and hardware replacements.
• Analyze service desk data to identify training needs and automation.
• Ensure desktop devices have appropriate images installed.
• Monitor security profiles and antivirus on all devices.
• Provide VIP desk-side support per contract and be site contact for IT issues.

Skills

Windows OS

Active Directory

Mac devices support

ServiceNow

Remote support tools

EUC tools

Microsoft Office/Outlook

VPN

ITIL processes

Spare and buffer stock management

Education

Associate degree (A.A.) or equivalent in Electronics

Bachelor's degree preferred

Tools

ServiceNow

Remote management tools

Job description

Iron Systems, Inc. is seeking an IT Desktop Support specialist who will travel to customer locations to resolve incidents, perform IMAC, and provide end-to-end hardware/software support. The role requires experience with Windows OS, AD, and Mac devices, plus ServiceNow and remote tools.

You will manage security, images, and on-site VIP support, with reimbursement for travel expenses as per policy. The ideal candidate has ITIL knowledge, strong Office skills, and a proactive approach to training