Onsite Client Tech Operations Specialist

att; Orlando (FL); On-site; USD 52,000 - 72,000; Full time

Job summary

AT&T in Orlando is seeking an experienced technology support professional to maintain and optimize our technology environments across retail locations, executive offices, and field environments. This role requires a minimum of five days per week on site and involves incident management and Tier 2/3 support for desktop, network, telephony, voice, and related systems.

You will deploy updates, configure hardware, respond to incidents, and coordinate with internal teams and vendors to ensure

Qualifications

• 1+ years of experience managing setup, configuration, and deployment of new technology solutions.
• Experience providing technical support and incident management in a business environment and in the field.
• Knowledge of desktop computing technologies, hardware, software applications, operating systems.
• Experience in networking, wireless connectivity, telephony, voice, video, and related technology environments.
• Ability to provide Tier 2 and Tier 3 support while managing multiple priorities.
• Strong analytical and problem-solving skills with effective communication.

Responsibilities

• Support day-to-day operations, performance, and availability of technology environments across locations.
• Monitor, troubleshoot, and optimize technology solutions for reliability.
• Deploy new technology solutions, updates, and hardware installations.
• Design, test, and validate modifications to desktops, OS, networks.
• Respond to incidents, perform advanced troubleshooting, provide Tier 2/3 support.
• Investigate root causes and implement corrective actions.
• Provide direct technical support for end-user technologies and infrastructure.
• Coordinate with clients and vendors to deliver solutions.
• Serve as primary tech contact for assigned users and groups.
• Escalation management with internal teams and third-party vendors.
• Support AT&T-sponsored events with technology planning and support.
• Document findings, solutions, and activities.
• Exercise independent judgment in responsibilities when procedures are unavailable.
• Contribute to tech improvement initiatives and small projects.

Skills

Technical troubleshooting

Field support

Desktop & network config

Telephony & voice tech

Incident management

Strong communication

Job description

AT&T in Orlando is seeking an experienced technology support professional to maintain and optimize our technology environments across retail locations, executive offices, and field environments. This role requires a minimum of five days per week on site and involves incident management and Tier 2/3 support for desktop, network, telephony, voice, and related systems.

You will deploy updates, configure hardware, respond to incidents, and coordinate with internal teams and vendors to ensure