ORDER PROCESSING SPECIALIST

AppleOne; Downey (CA); On-site; USD 34,000 - 37,000; Full time

Job summary

AppleOne Employment Services in Downey, CA seeks an experienced Order Processing Specialist who enjoys processing orders, supporting customer accounts, and coordinating with internal teams in a fast-paced manufacturing environment. This role requires accuracy, clear communication, and proactive follow-through to ensure a smooth customer experience.

The position is temp-to-hire, onsite, with a pay rate of $25 to $27 per hour DOE.

Qualifications

• 2+ years in order processing, customer service, data entry, or admin support.
• Excellent data entry accuracy and attention to detail.
• Experience processing purchase orders and handling customer accounts.
• Professional phone and email communication.
• Strong organization with ability to manage multiple orders.
• Experience coordinating with production, sales, shipping, and operations.
• Proficient with standard office software and order entry tools.
• Background in manufacturing, distribution, or warehouse environment.

Responsibilities

• Accurately enter customer purchase orders, account details, and order data into internal systems.
• Process purchase orders, send order confirmations, and provide updates on pricing, availability, and delivery timelines.
• Respond to customer inquiries by phone and email while resolving order discrepancies and customer service issues.
• Monitor inventory status, communicate out-of-stock or discontinued items, and recommend alternative products when appropriate.
• Coordinate with production, sales, shipping, warehouse, and operations teams to follow up on orders and expedite delayed or missing shipments.
• Assist with customer account updates, promotions, filing, record retention, and general clerical support.

Skills

Data entry

Order processing

Customer service

Attention to detail

Communication

Multitasking

Organizational skills

Problem-solving

Tools

ERP systems

Order entry software

Job description

Job Summary

We are seeking an experienced Order Processing Specialist who enjoys processing orders, supporting customer accounts, coordinating with internal teams, and keeping information accurate in a fast-paced manufacturing environment. The Order Processing Specialist will serve as a key point of contact for customers while working closely with production, sales, shipping, warehouse, and operations teams. This opportunity offers a stable, team-focused work environment where accuracy, communication, and follow-through are valued. Candidates who enjoy problem-solving, multitasking, and contributing to a smooth customer experience will be well positioned for success.

Key Responsibilities:

• Accurately enter customer purchase orders, account details, and order data into internal systems.
• Process purchase orders, send order confirmations, and provide updates on pricing, availability, and delivery timelines.
• Respond to customer inquiries by phone and email while resolving order discrepancies and customer service issues.
• Monitor inventory status, communicate out-of-stock or discontinued items, and recommend alternative products when appropriate.
• Coordinate with production, sales, shipping, warehouse, and operations teams to follow up on orders and expedite delayed or missing shipments.
• Assist with customer account updates, promotions, filing, record retention, and general clerical support.

• Pay Range:$25 to $27 per hour DOE.
• Job Type: Temp-to-Hire.
• Location: Downey, CA. 100% Onsite.

Required Qualifications and Skills:

• 2+ years of relevant experience in order processing, customer service, data entry, or administrative support.
• Strong data entry accuracy and attention to detail.
• Experience processing purchase orders and working with customer account information.
• Ability to communicate professionally with customers by phone and email.
• Strong organizational skills with the ability to manage multiple orders, requests, and follow-ups.
• Comfortable coordinating with internal teams such as sales, production, warehouse, shipping, and operations.
• Ability to identify issues, research information, and provide accurate customer updates.
• Proficiency with standard office systems and order entry or business software.
• Experience in a manufacturing, distribution, warehouse, or product-based environment.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

• For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program: https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.