Order Management Coordinator

Kelly Services; Farmington (CT); Hybrid; USD 17,000 - 28,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Transit benefits

Holiday pay

Paid sick leave

Job summary

Kelly Services is seeking a Customer Service Representative in Farmington, CT to support a premier manufacturing client. The role offers a salary of $20.00 per hour with weekly pay, and a hybrid schedule (3 onsite days, 2 remote).

The day-to-day involves handling calls, processing orders, and providing accurate information to customers. The position requires prior customer service experience, excellent communication, and proficiency with Microsoft Office and CRM/SAP systems.

Qualifications

• Minimum prior customer service experience is required.
• Excellent communication skills with patience and diplomacy.
• Strong organizational skills and ability to multi-task in a fast-paced setting.
• Flexibility to work a schedule that may include weekends, nights, and holidays.
• Familiarity with Microsoft Office, SAP, or other CRM systems is required.

Responsibilities

• Maintain professionalism and build positive rapport with internal and external customers.
• Handle a high volume of calls and emails accurately and promptly.
• Assess customer needs to achieve high satisfaction and resolve issues.
• Enter quotes and orders accurately in CRM and related systems.
• Review purchase orders for accuracy and request updates when needed.
• Create cases and process payments and quotes for spare parts.

Skills

Customer service experience

Excellent communication

Organizational skills

Multi-tasking

Tools

Microsoft Office

CRM systems

SAP

Job description

We get it: job searching takes time and attention. At Kelly® , we're here to make it a whole lot easier for you. We're seeking a Customer Service Representative to work at a premier manufacturing client in Farmington, CT . This opportunity could be the one you've been looking for.

Salary/Pay Rate/Compensation: $20.00/hr | Weekly Pay

Shift: Monday-Friday | 8:00AM - 4:30PM | Full-Time | Hybrid: 3 Onsite / 2 Remote

Why you should apply to be a Customer Service Representative:

• Competitive pay rate of up to $20/hr.

• Opportunity to gain valuable experience with a premier manufacturing client.

• Supportive and professional team culture.

• Contract position up to 1 year to start, with potential extension up to 2 years.

• Exposure to technical and spare parts service in a dynamic environment.

What's a typical day as Customer Service Representative? You'll be:

• Maintaining a high level of professionalism with clients and establishing positive rapport with both internal and external customers.

• Processing a high volume of incoming calls and emails.

• Identifying and assessing customers’ needs to achieve high customer satisfaction.

• Providing accurate, valid, and complete information using appropriate tools and methods.

• Entering quotes and orders in an accurate, prompt, and professional manner.

• Reviewing customer purchase orders for accuracy and requesting updates as needed.

• Creating cases based on customer information in a timely manner.

• Handling payment processing (credit card), preparing quotes, and placing orders for spare parts.

• Addressing and resolving customer issues and thinking ahead to anticipate "what's next" in the spare parts process.

• Utilizing internal documents and CRM tools to process requests efficiently.

• Maintaining an organized work environment and efficiently switching between multiple systems and screens.

This job might be an outstanding fit if you:

• Have previous customer service experience, especially handling a large volume of incoming calls (required).

• Possess excellent communication skills, able to interact patiently and diplomatically.

• Demonstrate strong organizational skills and the ability to multi-task successfully.

• Are comfortable working in a fast-paced environment with shifting priorities.

• Have knowledge of Microsoft Office, SAP, or other CRM systems (required).

• Are able to work a flexible schedule, including potential weekends, nights, and holidays as business needs arise.

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly Services is proud to be an Equal Employment Opportunity and affirmative action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.