Customer Service Representative

Kelly; Elkhorn (WI); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Recruiter support during hiring

Interview preparation and onboarding

Career opportunities with Kelly

Holiday pay

Transit benefit

Job summary

Kelly is partnering with a growing manufacturing organization in Elkhorn, WI to hire a Customer Service Representative. You will coordinate orders, process shipments, and support customers directly in a collaborative team environment.

This direct hire role emphasizes accurate order entry, ERP/CRM usage, and strong communication with internal departments. Ideal candidates bring 2+ years in manufacturing customer service and proficiency in Word/Excel.

Qualifications

• Associate’s Degree or higher required.
• At least 2 years of customer service experience in manufacturing.
• Freight/shipping experience is a plus.
• Knowledge of the chemical industry or related industry preferred.
• Excellent verbal communication and interpersonal skills.
• Strong organizational and time-management skills.
• Ability to work independently and exercise sound judgment.
• Proficiency with Microsoft Word and Excel.
• Experience with ERP and/or CRM systems preferred.

Responsibilities

• Enter incoming purchase orders into an ERP system.
• Maintain accurate customer records including location changes, ship dates, quantities, and revisions.
• Communicate order updates with internal departments.
• Serve as contact for customers regarding open and shipped purchase orders.
• Coordinate shipping dates with customers.
• Prepare and send reports and documents to customers on request.
• Provide backup support for other CSRs and Receptionist duties.
• Build and maintain positive relationships with customers, freight representatives, and coworkers.
• Manage time and schedules to meet goals and objectives.
• Work independently with limited supervision.
• Follow company safety, quality, and general policies.

Skills

Customer service

Communication

Time management

Independent work

Education

Associate’s Degree or higher

Tools

ERP system

CRM system

Job description

Description

Join the Kelly® Team!

Kelly is partnering with a growing manufacturing organization in Elkhorn, WI, to find an experienced Customer Service Representative to join their team. This is a Direct Hire opportunity, meaning you will be hired directly by our client while Kelly helps guide you through the recruitment and interview process.

This is a great opportunity for someone who enjoys working directly with customers, coordinating orders and shipments, and being part of a collaborative team.

What You’ll Do

As a Customer Service Representative, you will help ensure customers receive excellent service and that orders are accurately processed and communicated throughout the organization.

Key responsibilities include:

• Receive and enter incoming purchase orders into an ERP system.
• Maintain accurate customer records, including location changes, ship dates, quantities, and order revisions.
• Communicate order updates with appropriate internal departments.
• Serve as a point of contact for customers regarding open and shipped purchase orders.
• Coordinate shipping dates with customers.
• Prepare and send reports and documents to customers as requested.
• Provide backup support for other Customer Service Representatives and Receptionist functions as needed.
• Build and maintain positive relationships with customers, freight representatives, and coworkers.
• Manage time and schedules effectively to meet established goals and objectives.
• Work independently with limited supervision.
• Follow company safety, quality, and general employee policies.

What You’ll Bring

• Associate’s Degree or higher.
• At least 2 years of customer service experience in a manufacturing setting.
• Freight/shipping experience is a plus.
• Knowledge or familiarity with the chemical industry or a related industry is preferred.
• Excellent verbal communication and interpersonal skills.
• Strong organizational and time-management skills.
• Ability to work independently and exercise sound judgment.
• Proficiency with Microsoft Word and Excel.
• Experience with ERP and/or CRM systems is preferred.

Benefits

• Access to a dedicated Kelly recruiter throughout the hiring process.
• Support with interview preparation and onboarding.
• Access to Kelly resources and career opportunities.
• A trusted staffing partner with decades of experience connecting people with great employers.
• Opportunities to explore additional career opportunities through Kelly if your career goals change.

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work‑related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short‑term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Kelly is an equal opportunity employer and is committed to providing equal employment opportunities to all qualified individuals.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice.