Order Management Coordinator

Kelly; Farmington (CT); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Telemedicine

Term life insurance

Whole life insurance

Accident insurance

Critical illness plan

Legal plan

Short-term disability

Retirement savings plan

Service bonus

Holiday pay

Transit spending account

Paid sick leave

Job summary

Kelly is seeking a Customer Service Representative to work at a premier manufacturing client in Farmington, CT. The role is full-time with a hybrid schedule (3 onsite/2 remote) and a pay rate of $20.00 per hour.

You will handle a high volume of calls and emails, process quotes and orders, and use CRM tools. The job requires prior customer service experience, strong communication, and familiarity with SAP or other CRM systems.

Qualifications

• Have previous customer service experience, especially handling a large volume of incoming calls (required).
• Possess excellent communication skills, able to interact patiently and diplomatically.
• Demonstrate strong organizational skills and the ability to multi-task successfully.
• Are comfortable working in a fast-paced environment with shifting priorities.
• Have knowledge of Microsoft Office, SAP, or other CRM systems (required).
• Are able to work a flexible schedule, including potential weekends, nights, and holidays as business needs arise.

Responsibilities

• Maintaining a high level of professionalism with clients and establishing positive rapport with both internal and external customers.
• Processing a high volume of incoming calls and emails.
• Identifying and assessing customers’ needs to achieve high customer satisfaction.
• Providing accurate, valid, and complete information using appropriate tools and methods.
• Entering quotes and orders in an accurate, prompt, and professional manner.
• Reviewing customer purchase orders for accuracy and requesting updates as needed.
• Creating cases based on customer information in a timely manner.
• Handling payment processing (credit card), preparing quotes, and placing orders for spare parts.
• Addressing and resolving customer issues and thinking ahead to anticipate 'what's next' in the spare parts process.
• Utilizing internal documents and CRM tools to process requests efficiently.
• Maintaining an organized work environment and efficiently switching between multiple systems and screens.

Skills

Customer service

High call volume

Excellent communication

Organizational skills

Multi-tasking

CRM systems

Microsoft Office

Tools

SAP

Job description

We get it: job searching takes time and attention. At Kelly®, we’re here to make it a whole lot easier for you. We’re seeking a Customer Service Representative to work at a premier manufacturing client in Farmington, CT. This opportunity could be the one you’ve been looking for.

Salary/Pay Rate/Compensation: $20.00/hr | Weekly Pay

Shift: Monday-Friday | 8:00AM - 4:30PM | Full-Time | Hybrid: 3 Onsite / 2 Remote

Why you should apply to be a Customer Service Representative:

• Competitive pay rate of up to $20/hr.
• Opportunity to gain valuable experience with a premier manufacturing client.
• Supportive and professional team culture.
• Contract position up to 1 year to start, with potential extension up to 2 years.
• Exposure to technical and spare parts service in a dynamic environment.

What’s a typical day as Customer Service Representative? You’ll be:

• Maintaining a high level of professionalism with clients and establishing positive rapport with both internal and external customers.
• Processing a high volume of incoming calls and emails.
• Identifying and assessing customers’ needs to achieve high customer satisfaction.
• Providing accurate, valid, and complete information using appropriate tools and methods.
• Entering quotes and orders in an accurate, prompt, and professional manner.
• Reviewing customer purchase orders for accuracy and requesting updates as needed.
• Creating cases based on customer information in a timely manner.
• Handling payment processing (credit card), preparing quotes, and placing orders for spare parts.
• Addressing and resolving customer issues and thinking ahead to anticipate "what's next" in the spare parts process.
• Utilizing internal documents and CRM tools to process requests efficiently.
• Maintaining an organized work environment and efficiently switching between multiple systems and screens.

This Job Might Be An Outstanding Fit If You

• Have previous customer service experience, especially handling a large volume of incoming calls (required).
• Possess excellent communication skills, able to interact patiently and diplomatically.
• Demonstrate strong organizational skills and the ability to multi-task successfully.
• Are comfortable working in a fast-paced environment with shifting priorities.
• Have knowledge of Microsoft Office, SAP, or other CRM systems (required).
• Are able to work a flexible schedule, including potential weekends, nights, and holidays as business needs arise.

What Happens Next

Once you apply, you’ll proceed to next steps if your skills and experience look like a good fit. But don’t worry—even if this position doesn’t work out, you’re still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more. Helping you discover what’s next in your career is what we’re all about, so let’s get to work. Apply to be a Customer Service Representative today! As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community. Get a complete career fit with Kelly®. You’re looking to keep your career moving onward and upward, and we’re here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.