Admin Customer Service Representative

6AM City, LLC; Delaware; Hybrid; USD 28,000 - 39,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Retirement plan

Holiday pay

Transit benefit

Paid sick leave

Job summary

Kelly is hiring for an Admin Customer Service Representative on a 12-month contract in Wilmington, DE 19805. Hybrid model: 3 days in office, 2 days at home, hours Mon-Fri 8:00 AM - 5:00 PM.

Pay rate is $24 per hour. Responsibilities include responding to customer inquiries, processing orders, issuing credits/debits, and coordinating with Sales to fulfill orders.

Requirements include prior CSR experience, SAP R/3 knowledge, strong Excel skills, and ability to collaborate across departments.

Qualifications

• Must have experience as a CSR, beyond call center or retail.
• Knowledge of Sales to Cash (STC) / Requisition to Pay (RTP) process is preferred.
• Excellent phone communications with multiple functional groups (CSRs, Manufacturing, Supply Chain, Product Management, Sales & Marketing, Finance, Warehouse, Transportation).
• Knowledge of SAP-R3 or equivalent is required with 6 months to 1 year SAP experience including orders, deliveries, invoicing.
• Intermediate to high Excel proficiency; MS Office suite tested.
• Salesforce.com and SharePoint experience is a plus.
• Ability to adapt to new conditions and personnel, building confidence with customers and partners.
• Ability to identify improvements and implement changes.
• Demonstrated multitasking and project management skills, with change management experience.
• Strong organization, inventory understanding, and grasp of business unit strategy.

Responsibilities

• Respond to customer inquiries.
• Utilize Business Unit tracking systems.
• Resolve disputes and issue credit/debit memos.
• Process samples and rebates.
• Monitor sales orders through fulfillment.

Skills

Customer Service

Multitasking

Project management

Communication skills

Interpersonal skills

Tools

SAP R/3

Excel

Salesforce.com

SharePoint

Job description

Job Description

Kelly is hiring for an Admin Customer Service Representative for a 12-month contract role in Wilmington DE 19805 with our prestigious client.

Job Title: Admin Customer Service Representative

Primary Location: Wilmington DE 19805

12-month contract - Hybrid model (3 days in the office and 2 days at home)

Monday – Friday - 8:00 AM - 5:00 PM

Pay rate: $24/hr.

Responsibilities include but are not limited to:

• Responding to customer inquiries
• Utilizing various Business Unit tracking systems
• Resolving disputes
• Issuing credit/debit memos
• Processing samples/rebates
• Monitoring sales orders through the order fulfillment process

Skills required:

• Demonstrated proficiency as a Customer Service Representative, beyond call center and/or retail experience.
• Previous knowledge of the Sales to Cash (STC)/Requisition to Pay (RTP) process is preferred.
• Excellent phone communications and interpersonal skills with multiple functional groups including CSRs, Manufacturing, Supply Chain, Product Management, Sales and Marketing, Finance, Warehouse and Transportation personnel as well as external customer contacts.
• Knowledge of SAP-R3 or equivalent is required. Minimum of 6 months to 1 year of SAP experience which includes placing orders, creating deliverables and invoicing.
• Intermediate to high level Microsoft Excel proficiency is required (including Excel, PowerPoint, and Word). Must be tested in MS Office and include scores.
• Salesforce.com and SharePoint experience is a plus.
• This position requires an ability to adjust with ease to new conditions and personnel and to exhibit the competence and maturity to encourage confidence from Customers, Businesses, Distributors and Subsidiaries.
• Ability to identify areas for improvement and implement change.
• Demonstrated skills: multitasking, project management including the ability to translate needs into a workable implementation plan, change management
• Demonstrated flexibility/adaptability in a dynamic, fast-paced team environment
• Must possess excellent organization skills to provide accurate follow-up, understand inventory management, have the ability to understand the strategic direction of any Business Unit to which they provide customer service support and translate that strategic direction into tactics with their assigned customers.

Benefits and Perks

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan.

About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, ge