Call Center Representative

Kelly; Troy (OH); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Telemedicine

Term life

Whole life

Accident insurance

Critical illness

A legal plan

Short-term disability

Job summary

Kelly is hiring a Customer Service Representative in Troy, OH for an onsite, full-time position with a pay rate of $19/hour. The role involves assisting automotive dealerships via inbound calls, handling emails, and ensuring accurate data entry while delivering exceptional customer service.

Ideal candidates will have a HS diploma or GED and 2+ years in customer service or call center environments, with strong typing, Excel skills, and excellent communication abilities.

Qualifications

• High school diploma or GED required.
• 2+ years of customer service or call center experience preferred.
• Proficient typing, telephone etiquette, email monitoring and time management skills; Excel proficiency.
• Ability to handle inbound/outbound calls and emails professionally.

Responsibilities

• Assist dealerships by answering inbound calls regarding automotive parts questions.
• Make outbound calls and respond to emails to resolve customer issues.
• Record information accurately in computer applications while managing multiple screens.
• Provide an exceptional customer service experience with clear, empathetic communication.
• Use internal resources and SOPs to resolve issues and deliver great service.

Skills

Typing

Telephone etiquette

Email monitoring

Time management

Education

High school diploma or GED

Tools

Excel

Job description

Description
For those who want to keep growing, learning, and evolving. We at Kelly® hear you, and we’re here for you! We’re seeking a Customer Service Representative to work at a leading organization in Troy, OH. Sound good? Take a closer look below. You owe it to yourself to consider this great new opportunity.

Pay Rate: $19/hr

Shift: 1st

Why you should apply to be Customer Service Representative:

• Work with a reputable leader in the automotive industry.
• Enjoy a competitive pay rate and full-time, onsite position.
• Join a team of experienced professionals in a supportive environment.
• Opportunity to learn and grow in a fast-paced, dynamic workplace.

What’s a typical day as Customer Service Representative? You’ll be:

• Assisting dealerships by answering inbound phone calls regarding automotive parts questions.
• Making outbound calls and responding to emails to resolve customer issues efficiently.
• Accurately recording information in various computer applications while managing multiple screens.
• Providing an exceptional customer service experience through clear, empathetic, and professional communication.
• Utilizing internal resources, standard operating procedures, and sound business judgment to resolve issues.
• Proactively communicating with management and other dealerships as needed to deliver the best possible service.

This job might be an outstanding fit if you:

• Have a high school diploma or GED equivalent (required).
• Bring at least 2 years of customer service or call center experience (preferred).
• Possess strong typing, telephone etiquette, email monitoring, and time management skills, including proficiency in Excel.
• Can remain stationary for long periods and perform repetitive motions.
• Demonstrate attention to detail, a quality-minded approach, and a team-oriented attitude.

Benefits and Perks

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including:

• Medical
• Dental
• Vision
• Telemedicine
• Term life
• Whole life
• Accident insurance
• Critical illness
• A legal plan
• Short-term disability

As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice.