Customer Support

Kelly; Windsor Locks (CT); On-site; USD 32,000 - 41,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Transit spending account

Job summary

Kelly Services has partnered with a premier company in Windsor Locks, CT. We are seeking a Customer Support representative to support the Merchandising team in a fast-paced wholesale grocery distribution environment.

The role focuses on maintaining pricing accuracy, supporting customer contracts, processing cost changes, and ensuring product data integrity. The ideal candidate enjoys working with data, solving problems, and collaborating with both internal teams and customers.

Qualifications

• Strong MS Office skills and attention to detail.
• Experience with pricing or contract data is a plus.
• Comfort working with data to support pricing decisions.

Responsibilities

• Manage customer pricing and contract information.
• Coordinate pricing updates with vendors and regional programs.
• Process cost changes and promotional pricing adjustments.
• Review billing activity related to promotions and gross profit.
• Resolve pricing, billing, and item setup discrepancies.
• Assist with pricing data tracking for new items.

Skills

MS Office

Data analysis

Pricing

Tools

CRM software

Job description

Description

Looking for a new job? Kelly Services has partnered with a premier company in Windsor Locks, CT .

Customer Support as a Retail Pricing Coordinator-

We are looking for a highly organized and detail-oriented Representative to support the Merchandising team within a fast-paced wholesale grocery distribution environment.

This role is responsible for maintaining pricing accuracy, supporting customer contracts, processing cost changes, monitoring billing activity, and ensuring product data integrity.

The ideal candidate enjoys working with data, solving problems, and collaborating with both internal teams and customers.

What You’ll Do

• Manage customer pricing and contract information to ensure accurate and competitive pricing.
• Coordinate vendor and manufacturer pricing updates, including regional pricing structures and customer-specific programs.
• Process cost increases, decreases, promotional allowances, and special pricing agreements.
• Review weekly billing activity related to promotions, flyers, deposits, and gross profit initiatives.
• Investigate and resolve pricing, billing, and item setup discrepancies.
• Respond to customer inquiries regarding pricing, product setup, and contract-related matters.
• Maintain and update tracking tools for new item introductions and pricing changes.
• Analyze reports to identify pricing variances, credit opportunities, and rebilling needs.
• Support Merchandisers with gross profit reporting, merchandising projects, and marketing initiatives.
• Maintain accurate product and vendor information to support operational efficiency and customer satisfaction.
• Must have strong MS Office skills

This is a Temp to Perm

Hours for this Customer Support position are:
M-F 7:30am -4pm or 8am -4:30pm

Pay for this Customer Support position is 26.50

As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account.

• medical
• dental
• vision
• telemedicine
• term life
• whole life
• accident insurance
• critical illness
• a legal plan
• short-term disability
• paid sick leave under the applicable state or local plan

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About Kelly
Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice.