Order Fulfillment & Customer Success Specialist

Brenntag; Odessa (TX); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Paid parental leave

Education assistance program

Employee assistance program

Healthcare plan options

401(k)

Job summary

Brenntag is seeking a Customer Service Representative to deliver a positive customer experience through timely communication and accurate order processing. You will manage the full order life cycle, verify information, and coordinate with sales and internal teams to fulfill orders while upholding safety, quality, and regulatory standards.

The role emphasizes problem-solving, strong communication, and teamwork in a fast-paced environment, with opportunities for professional development and

Qualifications

• 2+ years of experience in Customer Service or related field.
• Experience in Chemical Distribution or Manufacturing is a plus.
• Strong listening, speaking and decision-making skills.
• Excellent interpersonal and collaboration abilities.
• Willingness to work overtime and after-hours when needed.
• Proficient with MS Office, ERP/CRM systems and collaboration tools.

Responsibilities

• Process orders accurately and manage full order life cycle including changes.
• Confirm orders via phone, email or EDI with timely communications.
• Verify shipping, billing, pricing, and PO information.
• Enter special instructions and update customer files.
• Support sales staff in the field and maintain customer communications.
• Audit POs for pricing, terms, ETA, carrier and notes.
• Resolve customer complaints and process returns promptly.
• Ensure compliance with safety, quality and regulatory standards.

Skills

Customer service

Communication

Problem solving

Multitasking

Team collaboration

Tools

ERP/CRM systems

Microsoft Office

Job description

Brenntag is seeking a Customer Service Representative to deliver a positive customer experience through timely communication and accurate order processing. You will manage the full order life cycle, verify information, and coordinate with sales and internal teams to fulfill orders while upholding safety, quality, and regulatory standards.

The role emphasizes problem-solving, strong communication, and teamwork in a fast-paced environment, with opportunities for professional development and