Customer Service Representative

Prestwick Aerosystems; Odessa, Lark (TX, WI); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Paid parental leave

Education assistance

Employee assistance program

401(k)

Job summary

Brenntag is seeking a Customer Service Representative to join the Account Team and ensure exceptional customer experience from order entry to fulfillment. You will collaborate with the Account Manager to meet quality objectives and maintain data integrity while delivering timely communications.

Ideal candidates have 2+ years in customer service or 5+ years in related industries, strong problem solving, organization, and CRM experience (Salesforce).

Qualifications

• 2+ years in Customer Service, Customer Success, or similar; or 5+ years in chemical distribution/manufacturing.
• Ability to problem solve, work independently, and communicate effectively.
• Strong interpersonal, organization and prioritization skills.
• CRM experience required, preferably Salesforce. Experience with Microsoft Office Suite and Team Collaboration tools.

Responsibilities

• Process customer orders accurately and manage full order life cycle.
• Coordinate order changes and communicate with customers via multiple channels.
• Develop sustainable relationships to drive customer loyalty and retention.
• Proactively collaborate with internal teams to fulfill orders.
• Maintain data integrity across systems and ensure compliance with safety and regulatory standards.

Skills

CRM Experience

MS Office

Team collaboration

Communication skills

Problem solving

Multitasking

Tools

EDI

Microsoft Teams

Job description

Your Role & Responsibilities

The Customer Service Representative is a key member of the Customer's Account Team (CSR + Account Manager). The Account Team will be held accountable for the overall customer experience and are expected to consistently provide value to differentiate Brenntag over the competition. The Account team’s efforts are expected to be focused and intentional, with a common goal: increasing customer loyalty, customer retention and territory growth. The Customer Service Representative is responsible for creating a positive Customer Experience by providing timely communication based on Customer needs while executing Brenntag’s Quality Objectives: the right product, right package, right quantity, right time, correct location, right paperwork, and the right price via the appropriate platform, while staying sensitive to the customer's changing circumstances. This role will be held accountable for accurate and prompt processing of customer orders and full Order life cycle management: order processing, order management, order changes, cross collaboration required for order fulfillment, and leading all order related communication to the customer. This role is instrumental to Brenntag’s Service Excellence commitment and must be represented with personal, genuine, and insightful efforts through each step of the customer journey.

Job Description

• Teamwork: Responsible for working both proactively and productively with teammates to resolve issues for the customer rather than treat service as a solo act.
• Order Entry, Management and Processing: Responsible for efficient and accurate order placement, order confirmation via phone, email or EDI and timely communication regarding order changes to the customer.
• Communication: Ability to manage internal and external requests via multiple platforms, while remaining organized and concise with communication. Identify and clarify customer needs and concerns, while effectively reporting requirements and customer expectations internally to determine a solution. Present answers / options to the customer and follow up to ensure resolution.
• Build and Develop Customer Relationships: Establish sustainable and collaborative relationships through open, knowledgeable, and interactive communication with the customer. Intentional effort is required to development and foster strong customer relationship, ensuring customer loyalty and customer retention.
• This role requires confidence to quickly pivot to meet changing demands, while providing professional, efficient, and courteous service.
• Data Integrity: Responsible for working with the Commercial team and the customer to safeguard the integrity and accuracy of the customer's data, while establishing visibility across internal teams to encourage usability by all parties and reduce errors that result from bad/incorrect data.
• Responsible for Compliance, Regulations, and Policy Alignment across daily functions ensuring that the service provided to our customers meets Safety, Quality and Regulatory expectations, along with any other relevant company policies and procedures.

Your Profile Education/Experience

2+ years of experience in Customer Service, Customer Success, or a similar discipline. OR, 5+ years of relevant professional experience, Chemical Distribution or Manufacturing is a plus. Must have the capacity to problem solve, work independently, and consistently demonstrate strong listening, speaking and decision-making skills. Excellent interpersonal skills with a passion for collaboration. Skilled at handling competing priorities in a fast-paced, highly ambiguous, deadline-driven environment. Strong organization and prioritization skills. CRM Experience required, preferably Salesforce. Experience with Microsoft Office Suite and Team Collaboration tools.

Skills

• Computer Skills: Proficient user of MS office Proficiency in multitasking Ability to communicate clearly and professionally both in verbal and written correspondence. Demonstrates a commitment to customer satisfaction. Impeccable attention to detail and follow up skills. Ability to prioritize and multitask in a fast-paced environment. Ability to adapt to change in the workplace. Ability to support change in the workplace and effectively train team members. Teamwork oriented with proven results motivating others within a team environment.

Our Offer

• Paid parental leave
• Education assistance program
• Employee assistance program
• Various healthcare plan options as well as 401(k)

Brenntag and its subsidiary companies will provide equal employment opportunities to all applicants without regard to any category protected by federal, state or local law, including as applicable, applicant’s actual or perceived race, color, religion, creed, sex, sexual orientation, gender identity or expression (including transgender status), gender (including pregnancy, childbirth, lactation and related medical condition), genetic information, military service, national origin, ancestry, citizenship status, age, veteran status, physical or mental disability, protected medical condition as defined by applicable federal, state or local law, political affiliation, marital status, membership in an employee organization, parental status, expunged juvenile record, or any other status protected by federal, state, or local law.

Brenntag will provide reasonable accommodations to allow an applicant to participate in the hiring process (e.g., accommodations for a test or job interview) if so requested.

When completing this application, you may exclude information that would disclose or otherwise reference your race, religion, age, sex, genetic, veteran status, disability or any other status protected by federal, state, or local law. This application is considered current for sixty (60) days only. At the end of this period, if you are still interested in employment, it will be necessary for you to reapply by completing a new application. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting Human Resources at [e-mail] (phone, tty, fax, email, etc.).

Brenntag North America, Inc. and its subsidiaries use E-Verify, a government-run, web-based system that allows employers to confirm the eligibility of their employees to work in the United States. For more information, please go to https://www.e-verify.gov/employees or view the poster at https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster.pdf. Brenntag provides equal employment opportunities to qualified applicants and employees of all backgrounds and identities to create a workplace where difference is valued because it forms a resilient and more innovative organization. We do not discriminate on the basis of age, disability, gender identity, sexual orientation, ethnicity, race, religion or belief, parental and family status, or any other protected characteristic. We welcome applications from women, men and non-binary candidates of all ethnicities and socio-economic backgrounds.

Brenntag TA Team

Brenntag is the leading global distributor of chemicals and ingredients, committed to connecting customers and suppliers within networks. We add value for our customers and partners every step of the way: through our product knowledge, innovation, and sustainable solutions, combined with our passion for service excellence and commitment to safety. Headquartered in Essen, Germany, and with more than 17,500 experts at about 600 locations in 72 countries, our two global divisions, Brenntag Essentials and Brenntag Specialties, offer a full range of industrial and specialty chemicals and ingredients. Therefore, our clients and partners can count on us for global reach combined with local agility and execution. As an employer, we embrace diversity and foster a sense of community and collaboration in an environment where employees are encouraged to share ideas and work together. We engage our employees in the company’s mission for collective success, by building long-term stability and safety through trust and clarity across the organization. We believe in empowering our employees to reach their full potential and shape the future. For more information, please visit www.brenntag.com