Customer Service & Order Management Pro

Brenntag; Chandler (AZ); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Paid parental leave

Education assistance

Employee assistance program

Healthcare options

401(k)

Job summary

Brenntag is seeking a Customer Service Representative in Chandler, AZ to deliver a superior customer experience through accurate order processing and proactive communication across the full order lifecycle.

Responsibilities include handling order placement, confirmations, updates, and coordinating with sales, ensuring compliance and timely responses, while maintaining high customer satisfaction in a fast-paced environment.

Qualifications

• 2+ years of experience in Customer Service or similar discipline.
• Chemical Distribution or Manufacturing is a plus.
• Must have the capacity to problem solve, work independently, and consistently demonstrate strong listening, speaking and decision-making skills.
• Excellent interpersonal skills with a passion for collaboration.
• Skilled at working in a fast-paced, deadline-driven environment to prioritize heavy workload and multitasking.
• Dedication to teamwork, customer satisfaction, and results.
• Excellent written/oral communication skills.
• Willingness to work overtime, have on-call hours, or work after hours.
• Keeping calm when on customer calls.
• Experience with Microsoft Office Suite, ERP/CRM systems.

Responsibilities

• Create a positive customer experience through timely communication and full order lifecycle management.
• Process customer orders accurately and manage changes with internal and external stakeholders.
• Verify shipping, billing, pricing, and purchase order information.

Skills

Customer service experience

Communication skills

Problem solving

Multitasking

Team collaboration

Tools

ERP/CRM systems

Microsoft Office Suite

Job description

Brenntag is seeking a Customer Service Representative in Chandler, AZ to deliver a superior customer experience through accurate order processing and proactive communication across the full order lifecycle.

Responsibilities include handling order placement, confirmations, updates, and coordinating with sales, ensuring compliance and timely responses, while maintaining high customer satisfaction in a fast-paced environment.