Customer Experience & Order Management Pro

Brenntag; Sand Springs (OK); In loco; USD 36.000 - 54.000; Tempo pieno

Vantaggi offerti da questo lavoro

Paid parental leave

Education assistance program

Employee assistance program

Healthcare options and 401(k)

Descrizione del lavoro

Brenntag is seeking a Customer Service Representative to join our Account Team. You will handle order processing, provide timely customer communication, and collaborate across internal teams to ensure accurate data and a seamless order lifecycle.

Strong CRM and MS Office skills, plus experience with Salesforce and EDI, are highly valued in this fast-paced role. Ideal candidates bring 2+ years in customer service, or 5+ years in chemical distribution/manufacturing, and demonstrate teamwork,

Competenze

• 2+ years of experience in Customer Service, Customer Success, or a similar discipline; or 5+ years in Chemical Distribution or Manufacturing is a plus.
• Ability to problem solve, work independently, and demonstrate strong listening, speaking and decision-making skills.
• Excellent interpersonal skills with a passion for collaboration.
• Skilled at handling competing priorities in a fast-paced, deadline-driven environment.
• Strong organization and prioritization skills.
• CRM Experience required, preferably Salesforce.
• Experience with Microsoft Office Suite and Team Collaboration tools.

Mansioni

• Order entry, management and processing with accurate, timely updates to customers.
• Manage internal and external requests across multiple channels and report requirements to determine solutions.
• Build and develop customer relationships through proactive, knowledgeable communication.
• Safeguard data integrity and ensure visibility across internal teams to reduce errors.
• Ensure compliance with safety, quality and regulatory policies in daily functions.

Conoscenze

CRM experience

Multitasking

Clear communication

Attention to detail

Teamwork

Prioritization

Problem solving

Customer satisfaction

Adaptability

Strumenti

Salesforce

Microsoft Office

EDI

Team collaboration tools

Descrizione del lavoro

Brenntag is seeking a Customer Service Representative to join our Account Team. You will handle order processing, provide timely customer communication, and collaborate across internal teams to ensure accurate data and a seamless order lifecycle.

Strong CRM and MS Office skills, plus experience with Salesforce and EDI, are highly valued in this fast-paced role. Ideal candidates bring 2+ years in customer service, or 5+ years in chemical distribution/manufacturing, and demonstrate teamwork,