Order Fulfillment & Customer Relations Pro

Genuine Parts; Florida; On-site; USD 32,000 - 52,000; Full time

Job summary

Motion Industries in Florida is seeking a Customer Service Representative under close supervision to accurately fulfill customer orders and manage incoming calls. This role emphasizes building relationships and ensuring timely order entry.

Responsibilities include responding to product inquiries, providing quotes, placing orders by multiple channels, negotiating prices within limits, maintaining inventory, and coordinating shipping.

Qualifications

• High school diploma or GED required with 0–3 years of related experience.
• Strong written and verbal communication skills.
• Excellent time management and ability to multi-task.
• Moderate computer skills and internet/product lookup capability.

Responsibilities

• Respond to basic customer inquiries, provide quotes, and handle order entry.
• Place customer orders via telephone, fax, email, electronic methods, or walk-in.
• Negotiate sale price and purchase price within parameters to influence gross profit.
• Build customer relationships to drive repeat business and process improvements.
• Ensure inventory levels and manage backorders; expedite as needed.
• Determine cost-effective shipping methods and coordinate with account reps.
• Handle returns and other duties as assigned.

Skills

Attention to detail

Organization

Reliability

Written and verbal communication

Time management

Multi-tasking

Basic computer skills

Product knowledge (preferred)

Education

High school diploma or GED

0-3 years related experience

Tools

Business systems

Job description

Motion Industries in Florida is seeking a Customer Service Representative under close supervision to accurately fulfill customer orders and manage incoming calls. This role emphasizes building relationships and ensuring timely order entry.

Responsibilities include responding to product inquiries, providing quotes, placing orders by multiple channels, negotiating prices within limits, maintaining inventory, and coordinating shipping.