Customer Service & Order Fulfillment Specialist

Motion; Winchester (OR); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Healthcare coverage

401(k)

Tuition reimbursement

Vacation

Sick

Holiday pay

Job summary

Motion Industries is seeking a Customer Service Representative to accurately fulfill customer orders and handle incoming calls. You will respond to product inquiries, provide quotes, and enter orders, while working to maximize gross profit within established parameters.

Responsibilities include order placement via multiple channels, managing inventory, shipping methods, and coordination with Account Representatives to ensure customer satisfaction.

Qualifications

• Reliability, organization, and attention to detail required.
• Strong communication skills including written, verbal, and listening.
• Ability to multi-task and time management skills required.
• Moderate computer skills, including information processing, emailing, using business systems to find products.

Responsibilities

• Respond to basic product inquiries, provide quotes, and enter orders.
• Place customer orders by phone, fax, email, or walk-in (counter sales).
• Influence gross profit by negotiating price within defined parameters.
• Adjust non-contract pricing to meet customer needs while maximizing profit.
• Build customer relationships to drive repeat business and promote repeat sales.
• Maintain inventory levels by ordering items for customers.
• Source products from branch, DC, or supplier inventories.
• Determine cost-effective shipping methods for customer orders.
• Collaborate with Account Representatives to ensure customer satisfaction.
• Expedite backorders and prepare orders for shipment.
• May handle customer returns.
• Perform other duties as assigned.

Skills

Reliability

Organization

Attention to detail

Communication

Time management

Computer skills

Product knowledge

Education

High School Diploma or GED

Job description

Motion Industries is seeking a Customer Service Representative to accurately fulfill customer orders and handle incoming calls. You will respond to product inquiries, provide quotes, and enter orders, while working to maximize gross profit within established parameters.

Responsibilities include order placement via multiple channels, managing inventory, shipping methods, and coordination with Account Representatives to ensure customer satisfaction.