Customer Service & Order Fulfillment Specialist

Motion Industries (MOT); Champaign (IL); On-site; USD 25,000 - 30,000; Full time

Job summary

Motion Industries is seeking a Customer Service Representative to accurately fulfill customer orders and handle incoming calls. The role involves order entry, quotes, price negotiations, and ensuring inventory is available to meet customer needs.

Strong communication, reliability, and attention to detail are required, with the ability to multi-task and use business systems to locate products. The position supports branch operations and aims to drive repeat business through excellent service.

Qualifications

• Requires a high school diploma or GED and up to 3 years of related experience.
• Strong written and verbal communication, and listening skills.
• Ability to multi-task and manage time effectively.
• Reliability, organization, and attention to detail are essential.

Responsibilities

• Responds to basic customer inquiries regarding products, provides quotes, and handles order entry.
• Places customer orders via telephone, fax, email, electronic methods, or walk-in (counter sales).
• Influences gross profit by negotiating sale and purchase prices within parameters.
• Builds customer relationships to drive repeat business and improve processes.
• Determines cost-effective shipping methods and expedites backorders.

Skills

Communication skills

Attention to detail

Multitasking

Time management

Reliability

Education

High School Diploma or GED

Tools

ERP/CRM systems

Job description

Motion Industries is seeking a Customer Service Representative to accurately fulfill customer orders and handle incoming calls. The role involves order entry, quotes, price negotiations, and ensuring inventory is available to meet customer needs.

Strong communication, reliability, and attention to detail are required, with the ability to multi-task and use business systems to locate products. The position supports branch operations and aims to drive repeat business through excellent service.