Customer Success & Order Fulfillment Specialist

Motion; Williamsport (Lycoming County); Hybrid; USD 21,000 - 30,000; Full time

Benefits offered by this job

Healthcare benefits

401(k)

Tuition reimbursement

Vacation and holiday pay

Job summary

Motion Industries is seeking a Customer Service Representative to accurately fulfill customer orders and manage incoming calls under close supervision. You will respond to inquiries, provide quotes, and enter orders.

The role involves placing orders by phone, fax, email, or in person and ensuring timely delivery. You will build relationships to drive repeat business, influence gross profit by pricing within parameters, coordinate inventory, and select cost-effective shipping methods while

Qualifications

• High school diploma or GED required with 0–3 years of related experience.
• Strong written and verbal communication with attention to detail.
• Ability to multi-task and manage time effectively.
• Moderate computer skills including email and business systems.

Responsibilities

• Respond to basic inquiries, provide quotes, and enter orders.
• Place orders via telephone, fax, email, or walk-in and manage shipments.
• Negotiate price within parameters to support gross profit.
• Build relationships to drive repeat business and improve processes.
• Ensure inventory levels and select cost-effective shipping methods.
• Handle returns and coordinate with account reps to ensure satisfaction.

Skills

Communication

Attention to detail

Reliability

Organization

Time management

Multi-tasking

Customer service

Education

High school diploma or GED

Tools

Email

Business systems

Internet research

Job description

Motion Industries is seeking a Customer Service Representative to accurately fulfill customer orders and manage incoming calls under close supervision. You will respond to inquiries, provide quotes, and enter orders.

The role involves placing orders by phone, fax, email, or in person and ensuring timely delivery. You will build relationships to drive repeat business, influence gross profit by pricing within parameters, coordinate inventory, and select cost-effective shipping methods while