Customer Service & Order Fulfillment Specialist

Genuine Parts Company; Sharon Hill (Delaware County); On-site; USD 40,000 - 52,000; Full time

Job summary

Motion Industries is seeking a Customer Service Representative to accurately fulfill customer orders and manage incoming calls. You will respond to product inquiries, provide quotes, and enter orders to ensure timely processing.

Responsibilities include placing orders via multiple channels, negotiating pricing within parameters, and maintaining inventory to meet customer needs. Strong communication and multitasking are essential in this role.

Qualifications

• Requires high school diploma or GED with 0–3 years related experience.
• Reliability, organization and attention to detail are essential.
• Excellent written and verbal communication skills required.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Basic computer skills and familiarity with business systems preferred.

Responsibilities

• Respond to basic customer inquiries about products and quotes; enter orders.
• Place orders by phone, fax, email or in person (counter sales).
• Negotiate sale price and purchase price within set parameters.
• Adjust non-contract pricing to meet customer needs while protecting profit.
• Build customer relationships to drive repeat business and improve processes.
• Maintain appropriate inventory levels to fulfill orders.
• May place orders up to $5,000 per line and $10,000 per PO without approval.
• Source products from branch, DC, or supplier inventories.
• Determine cost-effective shipping methods for orders.
• Collaborate with Account Representatives to ensure satisfaction.
• Expedite backorders; pull inventory; prepare shipments.
• Handle customer returns as needed.
• Perform other duties as assigned.

Skills

Reliability

Organization

Attention to detail

Strong communication

Multi-tasking

Education

High school diploma or GED

Tools

Business systems

Job description

Motion Industries is seeking a Customer Service Representative to accurately fulfill customer orders and manage incoming calls. You will respond to product inquiries, provide quotes, and enter orders to ensure timely processing.

Responsibilities include placing orders via multiple channels, negotiating pricing within parameters, and maintaining inventory to meet customer needs. Strong communication and multitasking are essential in this role.