Customer Solutions & Order Fulfillment Specialist

USA MOT Motion Industries, Inc.; Boston (MA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Healthcare coverage

401(k)

Tuition reimbursement

Paid vacation

Paid holidays

Job summary

Motion Industries is seeking a Customer Service Representative to accurately fulfill customer orders and handle incoming calls. You will respond to inquiries, provide quotes, and enter orders while negotiating pricing within set parameters to support gross profit.

This role emphasizes building customer relationships, maintaining inventory levels, and coordinating with account representatives to ensure satisfaction.

Qualifications

• Reliability and attention to detail are essential.
• Strong written and verbal communication skills are required.
• Ability to multi-task and manage time effectively.
• Moderate computer skills and basic product knowledge are preferred.

Responsibilities

• Answer basic product inquiries and provide quotes.
• Enter orders via phone, fax, email, or in person.
• Negotiate price within allowed parameters to support gross profit.
• Build relationships to drive repeat business and process improvements.
• Ensure inventory levels by placing or pulling orders as needed.

Skills

Reliability

Organization

Attention to detail

Communication skills

Multi-tasking

Computer skills

Product knowledge

Education

High school diploma or GED

Job description

Motion Industries is seeking a Customer Service Representative to accurately fulfill customer orders and handle incoming calls. You will respond to inquiries, provide quotes, and enter orders while negotiating pricing within set parameters to support gross profit.

This role emphasizes building customer relationships, maintaining inventory levels, and coordinating with account representatives to ensure satisfaction.