Order Fulfillment & Customer Care Specialist

Motion Industries; Allentown (Lehigh County); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Healthcare coverage

401(k)

Tuition reimbursement

Vacation pay

Sick leave

Holiday pay

Job summary

Motion Industries in Allentown, PA is seeking a Customer Service Representative who, under close supervision, fulfills customer orders and manages incoming calls. Responsibilities include responding to product inquiries, providing quotes, entering orders by phone, email, fax, or walk-in, and negotiating pricing within established parameters to support gross profit.

The role emphasizes building relationships, maintaining inventory levels, arranging cost-effective shipping, coordinating with

Qualifications

• Requires a high school diploma or GED.
• 0–3 years of related experience or equivalent.
• Strong communication and time management are essential.

Responsibilities

• Responds to basic customer inquiries regarding products, provides quotes, and handles order entry.
• Places customer orders via telephone, fax, email, electronic methods, or walk-in (counter sales).
• Negotiates sale/purchase prices within parameters to influence gross profit.
• May adjust non-contract pricing to meet customer demands while maximizing MI profit.
• Builds customer relationships to drive repeat business and improve processes.
• Ensures inventory levels by ordering items and sourcing products across branches and suppliers.
• Determines cost-effective shipping methods for orders and coordinates with Account Representatives.

Skills

Reliability

Organization

Attention to detail

Communication

Multi-tasking

Time management

Computer skills

Product knowledge

Education

High school diploma or GED

Job description

Motion Industries in Allentown, PA is seeking a Customer Service Representative who, under close supervision, fulfills customer orders and manages incoming calls. Responsibilities include responding to product inquiries, providing quotes, entering orders by phone, email, fax, or walk-in, and negotiating pricing within established parameters to support gross profit.

The role emphasizes building relationships, maintaining inventory levels, arranging cost-effective shipping, coordinating with