Customer Service & Order Fulfillment Specialist

USA MOT Motion Industries, Inc.; Eau Claire (WI); On-site; USD 32,000 - 45,000; Full time

Job summary

Motion Industries is seeking a Customer Service Representative to accurately fulfill customer orders and manage incoming calls. You will respond to product inquiries, provide quotes, and process orders via phone, fax, email, or in person.

The role focuses on maintaining inventory levels, selecting cost-effective shipping methods, and supporting account representatives to ensure customer satisfaction. Ideal candidates possess a high school diploma or GED with 0–3 years of related experience,

Qualifications

• Respond to basic customer inquiries and provide quotes.
• Handle order entry and processing via multiple channels.
• Demonstrate reliability, organization and attention to detail.

Responsibilities

• Responds to basic customer inquiries regarding products, provides quotes, and handles order entry.
• Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).
• Builds customer relationships to drive repeat business and improve processes.
• Determines cost-effective shipping methods and sources products for customers.
• Expedites backorders and may handle returns.

Skills

Customer service

Order entry

Communication

Multi-tasking

Education

High school diploma or GED

Tools

ERP system

Job description

Motion Industries is seeking a Customer Service Representative to accurately fulfill customer orders and manage incoming calls. You will respond to product inquiries, provide quotes, and process orders via phone, fax, email, or in person.

The role focuses on maintaining inventory levels, selecting cost-effective shipping methods, and supporting account representatives to ensure customer satisfaction. Ideal candidates possess a high school diploma or GED with 0–3 years of related experience,