Order & Customer Care Specialist

USA MOT Motion Industries, Inc.; Philadelphia (Philadelphia County); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Healthcare coverage

401(k)

Tuition reimbursement

Job summary

Motion Industries is seeking a Customer Service Representative in the United States to accurately fulfill customer orders and manage incoming calls from our Philadelphia-area customers. The role supports quote generation, order entry, and order placement by phone, email, or walk-ins while contributing to profit through pricing decisions.

Candidates should have a high school diploma or GED and up to three years of related experience, with strong communication and organizational skills and basic

Qualifications

• High school diploma or GED required.
• 0–3 years of related experience.
• Strong communication and customer service orientation.

Responsibilities

• Responds to basic customer inquiries regarding products, provides quotes, and handles order entry.
• Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).
• Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters.
• May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion.
• Builds customer relationships to drive repeat business by relating to the customer and drive process improvements.
• Orders items to ensure appropriate inventory levels are maintained for customers.
• May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order.
• Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory.
• Determines the most cost effective shipping method for customer orders.
• Partners with Account Representatives to ensure customer satisfaction.
• Expedites backorders.
• May pull inventory and prepare order for shipment to customer.
• May handle customer returns.
• Performs other duties as assigned.

Skills

Reliability

Organization

Attention to detail

Strong communication

Multi-tasking

Time management

Moderate computer skills

Product knowledge

Education

High school diploma or GED

Job description

Motion Industries is seeking a Customer Service Representative in the United States to accurately fulfill customer orders and manage incoming calls from our Philadelphia-area customers. The role supports quote generation, order entry, and order placement by phone, email, or walk-ins while contributing to profit through pricing decisions.

Candidates should have a high school diploma or GED and up to three years of related experience, with strong communication and organizational skills and basic