On-Site Full-Time Customer Order & Care Specialist

Motion; Allentown (Lehigh County); Sur place; USD 32 000 - 42 000; Plein temps

Résumé du poste

Motion Industries is seeking a Customer Service Representative in Allentown, PA to fulfill customer orders and handle inquiries. You will quote, entry orders, and negotiate pricing within approved parameters while maintaining strong customer relationships.

Typically requires a high school diploma or GED with 0–3 years of related experience. This on-site role emphasizes reliability, communication, and efficient use of business systems.

Qualifications

• High school diploma or GED required.
• Zero to three years of related experience preferred.
• Excellent communication and interpersonal skills.

Responsabilités

• Responds to customer inquiries, provides quotes, and handles order entry.
• Places orders by phone, fax, email, or walk-in.
• Influences gross profit by negotiating price within approved parameters.
• Builds relationships to drive repeat business and improves processes.
• Sourcing products from branch, DC, or supplier inventories.
• Determines cost-effective shipping methods for orders.
• Expedites backorders and prepares shipments.
• Assists with customer returns.
• Works with Account Representatives to ensure satisfaction.

Connaissances

Reliability

Organization

Attention to detail

Strong communication

Multitasking

Time management

Computer skills

Product knowledge

Formation

High school diploma or GED

Outils

Email

CRM systems

Internet search

Description du poste

Motion Industries is seeking a Customer Service Representative in Allentown, PA to fulfill customer orders and handle inquiries. You will quote, entry orders, and negotiate pricing within approved parameters while maintaining strong customer relationships.

Typically requires a high school diploma or GED with 0–3 years of related experience. This on-site role emphasizes reliability, communication, and efficient use of business systems.