Order Experience Specialist – Customer Care

Numotion; Salem (OR); Vor Ort; USD 26.000 - 34.000; Vollzeit

Benefits dieser Stelle

Medical, dental, and vision insurance

Short-term and long-term disability

401k

Life insurance

Zusammenfassung

Numotion in Salem, Oregon, is seeking a Customer Care professional to handle new equipment requests, verify insurance eligibility, and coordinate timely service delivery. You will enter orders, manage demographics, and ensure accurate data in the order processing system while advancing orders to completion.

The role requires at least one year of customer service experience, strong communication, and a commitment to high-quality customer support.

Qualifikationen

• High school diploma or GED or equivalent combination of experience and education.
• Minimum one year of customer service experience.

Aufgaben

• Assists customers with new equipment requests, obtains demographics, enters and maintains accurate data in order processing system while progressing orders through to completion.
• Verifies insurance/funding eligibility and benefits, communicates to customers their financial responsibility, obtains prescriptions and any other medical documentation necessary to obtain funding.
• Enters orders into order processing system assuring that efforts are made to accurately and completely perform intake steps.
• Responds to customer inquiries, requests, and complaints in a timely manner working with other staff members to increase customer satisfaction and turnaround times.
• Takes responsibility to completely resolve issues without additional transfers and/or de-escalate customers whenever possible.
• Coordinates scheduling of ATP's and seating technicians for evaluations and adjustments requests.
• Meets all set productivity and performance standards
• Participates in New Equipment department initiatives to continually improve department results.
• Other duties as assigned by manager
• Utilize Numotion Leadership Principles to perform job with integrity, compliance, and values consistent with Numotion's mission.
• Adhere to employee or customer confidentiality and comply with Numotion's policies and federal regulations.
• Provide excellent customer service for all internal and external customers of the operations at all times. Provide solutions for customer concerns and continually focus on customer service as our top priority.
• The above duties and responsibilities are not an all-inclusive list but rather a general representation of the duties and responsibilities associated with this position. The duties and responsibilities will be subject to change based on organizational needs and/or as deemed necessary by management.

Kenntnisse

Customer service

Communication

Organization

Multi-tasking

Problem solving

Ausbildung

High School Diploma or GED

Tools

MS Word

MS Excel

PowerPoint

Outlook

Jobbeschreibung

Numotion in Salem, Oregon, is seeking a Customer Care professional to handle new equipment requests, verify insurance eligibility, and coordinate timely service delivery. You will enter orders, manage demographics, and ensure accurate data in the order processing system while advancing orders to completion.

The role requires at least one year of customer service experience, strong communication, and a commitment to high-quality customer support.