Order Experience Coordinator — Customer Care

Numotion; Taunton (MA); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Health insurance

Disability Insurance

401k

Life insurance

Job summary

Numotion in Taunton, MA, is seeking a detail-oriented Customer Service Specialist to support new equipment requests, verify eligibility, and coordinate timely service delivery. The role emphasizes accurate data entry and effective communication with customers and internal teams.

You will manage order movements through the processing system, explain financial responsibilities to customers, and help resolve issues to ensure quick turnaround and high customer satisfaction.

Qualifications

• Requires a high school diploma or GED or equivalent.
• At least 1 year of customer service experience.

Responsibilities

• Assist customers with new equipment requests and gather demographics, entering data into the order processing system.
• Verify insurance/funding eligibility and communicate financial responsibilities to customers.
• Enter orders accurately and drive them through the processing system to completion.
• Respond to inquiries and complaints promptly to improve satisfaction and turnaround times.
• Coordinate scheduling for evaluations and adjustments.
• Meet productivity and performance standards.
• Adhere to policies and confidentiality.

Skills

Customer service

Communication skills

MS Word

MS Excel

PowerPoint

Outlook

Education

High school diploma or GED

Tools

Order processing system

Microsoft Word

Microsoft Excel

PowerPoint

Outlook

Job description

Numotion in Taunton, MA, is seeking a detail-oriented Customer Service Specialist to support new equipment requests, verify eligibility, and coordinate timely service delivery. The role emphasizes accurate data entry and effective communication with customers and internal teams.

You will manage order movements through the processing system, explain financial responsibilities to customers, and help resolve issues to ensure quick turnaround and high customer satisfaction.