Order Experience Coordinator - Customer Care

Numotion; Kimberly (WI); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Short-term disability

Long-term disability

401k

Life insurance

Job summary

Numotion, located in Kimberly, Wisconsin, seeks a full-time coordinator to receive and implement equipment requests, determine funding eligibility, and coordinate timely service delivery. You will manage data in the order processing system, verify insurance, and communicate financial responsibilities to customers.

Responsibilities include guiding orders through intake, scheduling technicians, maintaining productivity, and contributing to department initiatives.

Qualifications

• High school diploma or GED or equivalent combination of experience and education.
• Minimum one year of customer service experience.

Responsibilities

• Assists customers with new equipment requests, obtains demographics, enters and maintains accurate data in order processing system while progressing orders through to completion.
• Verifies insurance/funding eligibility and benefits, communicates to customers their financial responsibility, obtains prescriptions and any other medical documentation necessary to obtain funding.
• Enters orders into order processing system assuring that efforts are made to accurately and completely perform intake steps.
• Responds to customer inquiries, requests, and complaints in a timely manner working with other staff members to increase customer satisfaction and turnaround times.
• Takes responsibility to completely resolve issues without additional transfers and/or de-escalate customers whenever possible.
• Coordinates scheduling of ATP’s and seating technicians for evaluations and adjustments requests.
• Meets all set productivity and performance standards
• Participates in New Equipment department initiatives to continually improve department results.
• Other duties as assigned by manager
• Utilize Numotion Leadership Principles to perform job with integrity, compliance, and values consistent with Numotion’s mission.
• Adhere to employee or customer confidentiality and comply with Numotion’s policies and federal regulations.
• Provide excellent customer service for all internal and external customers of the operations at all times. Provide solutions for customer concerns and continually focus on customer service as our top priority.

Skills

Customer service

Communication

Active listening

Organization

Prioritization

Multi-tasking

MS Word

MS Excel

PowerPoint

Outlook

Education

High school diploma or GED

Tools

MS Word

Excel

PowerPoint

Outlook

Job description

Numotion, located in Kimberly, Wisconsin, seeks a full-time coordinator to receive and implement equipment requests, determine funding eligibility, and coordinate timely service delivery. You will manage data in the order processing system, verify insurance, and communicate financial responsibilities to customers.

Responsibilities include guiding orders through intake, scheduling technicians, maintaining productivity, and contributing to department initiatives.