Customer Care & Order Coordination Specialist

Numotion; Earth City (MO); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k plan

Life insurance

Disability insurance

Job summary

Numotion is seeking a Customer Service/Order Specialist in Earth City, MO, to handle new equipment requests, verify insurance eligibility, input orders, and coordinate scheduling of evaluations. Strong communication and problem-solving skills are essential in a fast-paced environment.

Prior DME industry experience is a plus, with adherence to confidentiality and our leadership principles. The role emphasizes high-quality customer service, timely data entry, and collaboration with teammates to

Qualifications

• High school diploma or GED or equivalent combination of experience and education.
• Minimum one year of customer service experience.

Responsibilities

• Assist customers with new equipment requests, obtain demographics, enter data in order processing system while progressing orders through to completion.
• Verifies insurance/funding eligibility and benefits, communicates to customers their financial responsibility, obtains prescriptions and any other medical documentation necessary to obtain funding.
• Enters orders into order processing system assuring that efforts are made to accurately and completely perform intake steps.
• Responds to customer inquiries, requests, and complaints in a timely manner working with other staff members to increase customer satisfaction and turnaround times.
• Takes responsibility to completely resolve issues without additional transfers and/or de-escalate customers whenever possible.
• Coordinates scheduling of ATP’s and seating technicians for evaluations and adjustments requests.
• Meets all set productivity and performance standards.
• Participates in New Equipment department initiatives to continually improve department results.
• Other duties as assigned by manager
• Utilize Numotion Leadership Principles to perform job with integri ty, compliance, and values consistent with Numotion’s mission.
• Adhere to employee or customer confidentiality and comply with Numotion’s policies and federal regulations.
• Provide excellent customer service for all internal and external customers of the operations at all times. Provide solutions for customer concerns and continually focus on customer service as our top priority.
• The above duties and responsibilities are not an all-inclusive list but rather a general representation of the duties and responsibilities associated with this position. The duties and responsibilities will be subject to change based on organizational needs and/or as deemed n ecessary by management.

Skills

Customer service

Communication

MS Word

MS Excel

PowerPoint

Outlook

Interpersonal skills

Problem solving

Fast-paced environment

Education

High school diploma or GED

Tools

MS Office

Job description

Numotion is seeking a Customer Service/Order Specialist in Earth City, MO, to handle new equipment requests, verify insurance eligibility, input orders, and coordinate scheduling of evaluations. Strong communication and problem-solving skills are essential in a fast-paced environment.

Prior DME industry experience is a plus, with adherence to confidentiality and our leadership principles. The role emphasizes high-quality customer service, timely data entry, and collaboration with teammates to