Order Entry Specialist with QuickBooks Experience (B2B)

JMI Resource; Florida; On-site; USD 26,000 - 28,000; Full time

Job summary

JMI Resource Inc. is hiring an Order Management Specialist with QuickBooks experience to work on-site in Florida. You will handle order entry, vendor communications, and customer interactions to ensure accurate processing and timely shipments.

This role requires strong organizational skills, attention to detail, and the ability to multitask in a fast-paced environment. You will collaborate with sales and logistics teams, update records, and provide clear shipping documentation for domestic and

Qualifications

• Previous customer service experience.
• Experience with QuickBooks mandatory.
• Strong organizational and multitasking abilities.
• Effective communication skills, both written and verbal.

Responsibilities

• Troubleshoot and resolve product issues with a customer-centric approach.
• Document and update customer records for accuracy.
• Maintain a positive, empathetic attitude toward customers.
• Demonstrate attention to detail in addressing inquiries.

Skills

Customer service

Multitasking

Communication skills

Documentation

Tools

QuickBooks

Order management system

Job description

Job Description

Position: Order Management Specialist with QuickBooks experience

Pay: $19-20/hr.

Schedule: 8 AM to 5 PM (On site)

Responsibilities:

1. Customer Interaction:

• Troubleshoot and resolve product issues and concerns with a customer-centric approach.
• Document and update customer records based on interactions, ensuring accuracy and completeness.
• Maintain a positive, empathetic, and professional attitude toward customers.
• Demonstrate a keen eye for detail in addressing customer inquiries and requests.

2. Order Management:

• Execute order entry per customer requests and purchase orders.
• Submit purchase orders to the correct vendors and ensure accuracy in the ordering process.
• Receive and verify order confirmations from vendors.
• Send customer order confirmations and respond promptly to customer inquiries.
• Update all documents with accurate information as needed.

3. Vendor Coordination:

• Communicate and correspond with vendors regarding ship dates and order details.
• Ensure accurate ship dates and relay them to customers promptly.
• Track inbound and outbound shipments to maintain transparency.

4. Order Adjustments:

• If ship dates change, promptly update customers and adjust their current orders as needed.
• Generate quotes from Less Than Truckload (LTL) carriers and secure the best pricing on shipments.

5. Shipping and Logistics:

• Schedule inbound and outbound shipments efficiently.
• Prepare shipments for both domestic and international destinations.
• Complete customer documentation as needed for shipments.

6. Sales Team Collaboration:

• Work closely with the Sales Team Liaison to update customer sheets and relay important information.

7. Communication Management:

• Answer incoming phone calls and transfer them as needed.
• Maintain effective communication between vendors and customers to ensure a smooth process.
• Develop and maintain a knowledge base of evolving products and services.

8. Administrative Tasks:

• Perform filing tasks to organize and maintain essential documents.
• Maintain a clean workstation and office space in collaboration with other staff members.

9. Physical Requirements:

• May need to lift more than 30 pounds occasionally when preparing shipments.

Qualifications:

• Previous customer service experience.
• Experience with QuickBooks mandatory
• Strong organizational and multitasking abilities.
• Effective communication skills, both written and verbal.
• Proficiency in order management systems and documentation.
• Detail-oriented with a commitment to accuracy.
• Ability to adapt to a fast-paced work environment.

Company Description

We are a staffing company dedicated to connecting you with long-term career opportunities.