Customer Service Coordinator

AppleOne Employment Services; Overland Park (KS); On-site; USD 50,000 - 55,000; Full time

Benefits offered by this job

Direct hire

On-site role

Job summary

AppleOne Employment Services in Lenexa, Kansas is seeking a Customer Service Coordinator for a direct hire, on-site role. You will serve as a central contact for customers with product, order, delivery, and service concerns, coordinating across warehouses and departments to drive timely resolutions.

The ideal candidate has at least two years in customer service, strong problem-solving, and excellent communication; you will document interactions in internal systems and manage multiple requests

Qualifications

• High school diploma or GED required.
• At least two years of customer service experience preferred.
• Strong problem-solving and troubleshooting skills.
• Excellent verbal and written communication skills.
• Ability to de‑escalate frustrated customers while remaining calm and professional.
• Proficiency with Microsoft Word, Excel, Outlook, and general workplace technology.

Responsibilities

• Respond to customer questions by phone, email, and other channels.
• Research and resolve issues related to damaged products, order discrepancies, or service needs.
• Coordinate with warehouse, service, sales, order fulfillment, and operations teams to determine next steps.
• Process service requests, replacements, orders, and related follow-ups.
• Document customer interactions and resolutions accurately in internal systems.
• Manage multiple open requests while maintaining accuracy, speed, and customer satisfaction.

Skills

Customer service

Research

Communication

Documentation

Time management

Microsoft Office

CRM software

Order management

Team coordination

Education

High school diploma or GED

Associate or technical degree preferred

Tools

CRM software

Order management systems

Ticketing systems

Job description

Job Summary

We are seeking a Customer Service Coordinator for a direct hire opportunity in Lenexa, Kansas. This full-time, on-site role is ideal for a customer service professional who enjoys solving problems, coordinating across departments, and helping customers receive accurate, timely resolutions.

The Customer Service Coordinator will serve as a key point of contact for customers with product, order, delivery, and service-related concerns. This role works closely with warehouse, service, sales, operations, and order fulfillment teams to research issues, communicate updates, and ensure requests are completed properly.

This is a strong opportunity for someone who thrives in a fast-paced, team-oriented environment where follow-through, professionalism, and customer care are highly valued.

The right candidate will be supported by internal teams, encouraged to take ownership, and given the opportunity to build strong working relationships while making a direct impact on the customer experience.

Key Responsibilities

• Respond to customer questions, complaints, and service requests by phone, email, and other communication channels.
• Research and resolve issues involving damaged products, incorrect items, missing quantities, service needs, and order discrepancies.
• Coordinate with warehouse, service, sales, order fulfillment, and operations teams to determine next steps and complete resolutions.
• Process service requests, replacement products, parts, appointments, deliveries, and related follow-up actions.
• Document customer interactions, updates, action items, and resolutions accurately in internal systems.
• Manage multiple open requests while meeting expectations for accuracy, response time, productivity, and customer satisfaction.

Compensation and Benefits

• Direct hire opportunity.
• Salary range: $50,000 to $55,000 annually.
• Schedule: Full-time, Monday through Friday.
• Work arrangement: 100% on-site in Lenexa, Kansas.

Required Qualifications and Skills

• Coordinate customer service requests from initial contact through final resolution.
• Research order, product, delivery, and service concerns to determine accurate solutions.
• Communicate with internal departments to support timely issue resolution.
• Maintain accurate documentation and customer records within internal systems.
• High school diploma or GED required.
• At least two years of customer service, customer support, service coordination, or general business experience preferred.
• Experience handling complex customer concerns in a high-volume phone and email environment.
• Strong troubleshooting, research, and problem-solving skills.
• Ability to de-escalate frustrated customers while remaining calm, respectful, and solutions-focused.
• Excellent verbal and written communication skills, including professional phone and email etiquette.
• Strong organization, attention to detail, time management, and follow-through.
• Proficiency with Microsoft Word, Excel, Outlook, and general workplace technology.
• Ability to learn customer relationship management, order management, and internal software systems.
• Dependable team player who can prioritize multiple requests and meet deadlines in a fast-paced environment.

Preferred Qualifications

• Associate or technical degree preferred.
• Experience with product orders, service requests, distribution, logistics, construction products, manufacturing, or warehouse environments is helpful.
• Experience working cross-functionally with warehouse, service, sales, operations, or fulfillment teams.
• Prior experience using CRM, order management, or service ticketing systems.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program. https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.