Customer Service Rep-Aerospace

AppleOne Employment Services; San Fernando (CA); Presencial; USD 55.000 - 65.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Direct hire

Excellent benefits

Growth opportunities

Descripción de la vacante

AppleOne Employment Services in San Fernando, CA is seeking a Customer Service Rep-Aerospace to support customers through the order and supply chain process. You will coordinate order details, delivery updates, and service requests with internal teams to ensure accurate fulfillment and timely updates.

The role requires 1–2 years in customer service, supply chain, aerospace, or manufacturing, with strong communication and attention to detail.

Formación

• Support customer communication throughout the order and supply chain process.
• Coordinate order details, delivery updates, and service requests with internal departments.
• Work cross-functionally with sales, production, shipping, receiving, and quality control.
• Help maintain accurate documentation and customer order information.
• 1 to 2 years of relevant customer service, supply chain or aerospace, or manufacturing experience.
• Strong communication skills and ability to interact professionally with customers and internal teams.
• Ability to manage order details, follow up on requests, and prioritize customer satisfaction.
• Attention to detail, documentation accuracy, and basic math skills.
• Comfortable in fast-paced manufacturing or supply chain environments.
• Collaborative, dependable, and proactive problem-solving approach.

Responsabilidades

• Serve as a key point of contact for customers, providing timely updates and professional support throughout the order and supply chain process.
• Coordinate with sales to support customer needs, order details, delivery updates, and internal communication.
• Partner with production, shipping, receiving, and quality control teams to help ensure accurate order fulfillment.
• Monitor order status, follow up on customer requests, and help resolve service-related issues.
• Escalate concerns as needed to maintain service quality and support customer satisfaction.
• Use strong documentation, math, and written communication skills to support order accuracy and customer requirements.

Descripción del empleo

Job Summary

Well known manufacturing company in San Fernando, CA. This role is a great fit for a customer-focused professional with supply chain or aerospace or manufacturing experience who enjoys coordinating details, supporting client needs, and working closely with internal teams to keep orders moving accurately. This opportunity offers a collaborative team environment, supportive leadership, excellent benefits, and strong long-term growth potential. The Customer Service Rep-Aerospace will play an important role in building client relationships, supporting the sales team, and partnering with production, shipping, receiving, and quality control to help ensure customer expectations are met. Candidates who value teamwork, communication, stability, and career development will find this to be a strong opportunity.

Key Responsibilities

• Serve as a key point of contact for customers, providing timely updates and professional support throughout the order and supply chain process.
• Coordinate with sales to support customer needs, order details, delivery updates, and internal communication.
• Partner with production, shipping, receiving, and quality control teams to help ensure accurate order fulfillment.
• Monitor order status, follow up on customer requests, and help resolve service-related issues.
• Escalate concerns as needed to maintain service quality and support customer satisfaction.
• Use strong documentation, math, and written communication skills to support order accuracy and customer requirements.

Compensation and Benefits

• Salary range: $55,000 to $65,000 per year.
• Direct hire opportunity.
• Excellent benefits offered.
• Growth opportunity available.

Required Qualifications and Skills

• Support customer communication throughout the order and supply chain process.
• Coordinate order details, delivery updates, and service requests with internal departments.
• Work cross-functionally with sales, production, shipping, receiving, and quality control.
• Help maintain accurate documentation and customer order information.
• 1 to 2 years of relevant customer service, supply chain or aerospace, or manufacturing experience.
• Strong communication skills with the ability to interact professionally with customers and internal teams.
• Ability to manage order details, follow up on requests, and prioritize customer satisfaction.
• Strong attention to detail, documentation accuracy, and basic math skills.
• Comfortable working in a fast-paced manufacturing or supply chain environment.
• Collaborative, dependable, and proactive approach to problem-solving.

Preferred Qualifications

• Experience supporting customers in an aerospace manufacturing environment.
• Familiarity with production, shipping, receiving, quality control, or order fulfillment processes.
• Prior experience working closely with sales or account management teams.
• Strong long-term interest in growing within customer service, supply chain, or manufacturing operations.

Equal Opportunity Employer / Disabled / Protected Veterans

• The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf
• The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf
• For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
• We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
• AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program. https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf
• We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.