Order & Customer Relations Specialist

Genuine Parts Company; Greer (SC); On-site; USD 32,000 - 42,000; Full time

Job summary

Motion Industries in Greer, SC is seeking a Customer Service Representative to accurately fulfill customer orders and manage incoming customer calls. You will respond to inquiries, enter orders, and coordinate shipments while maintaining inventory levels and supporting account representatives.

The role emphasizes reliability, communication, and basic computer skills, with potential for pricing adjustments and backorder expedites to support customer satisfaction.

Qualifications

• Typically requires a high school diploma or GED and zero (0) to three (3) years of related experience or an equivalent combination.
• Moderate computer skills, including information processing, communicating internally and externally via email, using business systems and searching capabilities to find products on the internet.
• Product knowledge is preferred.

Responsibilities

• Responds to basic customer inquiries regarding products, provides quotes, and handles order entry.
• Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).
• Influences gross profit through negotiating the sale price and purchase price, within certain parameters.
• May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing profit for Motion Industries.
• Builds customer relationships to drive repeat business by relating to the customer and drive process improvements.
• Orders items to ensure appropriate inventory levels are maintained for customers.
• May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order.
• Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory.
• Determines the most cost effective shipping method for customer orders.
• Partners with Account Representatives to ensure customer satisfaction.
• Expedites backorders. May pull inventory and prepare order for shipment to customer.
• May handle customer returns.
• Performs other duties as assigned.

Skills

Reliability

Organization

Attention to detail

Strong communication

Multi-tasking

Time management

Basic computer skills

Product knowledge

Education

High school diploma or GED

Job description

Motion Industries in Greer, SC is seeking a Customer Service Representative to accurately fulfill customer orders and manage incoming customer calls. You will respond to inquiries, enter orders, and coordinate shipments while maintaining inventory levels and supporting account representatives.

The role emphasizes reliability, communication, and basic computer skills, with potential for pricing adjustments and backorder expedites to support customer satisfaction.