Customer Success & Order Specialist

Genuine Parts Company; Longview (WA); On-site; USD 25,000 - 31,000; Full time

Job summary

Motion Industries is seeking a Customer Service Representative in the United States to fulfill customer orders and handle incoming calls. You will enter orders, respond to inquiries, provide quotes, and collaborate with Account Representatives to ensure customer satisfaction.

Responsibilities include negotiating prices within parameters, maintaining inventory levels across branches, and selecting cost-effective shipping methods while expediting backorders.

Qualifications

• High school diploma or GED required.
• 0–3 years of related experience or equivalent.
• Strong written and verbal communication skills.

Responsibilities

• Responds to basic customer inquiries and provides quotes.
• Processes orders via telephone, fax, email, or walk-in.
• Negotiates sale and purchase prices within parameters to influence gross profit.
• Maintains inventory levels and sources products.
• Selects cost-effective shipping methods and expedites backorders.
• Supports Account Representatives to ensure customer satisfaction.

Skills

Reliability

Communication skills

Multi-tasking

Computer skills

Product knowledge

Education

High school diploma or GED

Job description

Motion Industries is seeking a Customer Service Representative in the United States to fulfill customer orders and handle incoming calls. You will enter orders, respond to inquiries, provide quotes, and collaborate with Account Representatives to ensure customer satisfaction.

Responsibilities include negotiating prices within parameters, maintaining inventory levels across branches, and selecting cost-effective shipping methods while expediting backorders.