Order & Customer Care Specialist

Motion; Gadsden (AL); Hybrid; USD 36,000 - 48,000; Full time

Job summary

Motion Industries in Gadsden, AL is seeking a Customer Service Representative to accurately fulfill customer orders and handle incoming calls under close supervision. You will quote products and enter orders by phone, fax, email, or walk-in to keep inventory flowing and customers satisfied.

Responsibilities include processing orders within policy limits, coordinating shipping, expediting backorders, and assisting with returns as needed.

Qualifications

• High school diploma or GED required with zero to three years of related experience.
• Strong communication, reliability, organization and attention to detail.
• Ability to multi-task and manage time effectively in a fast-paced environment.

Responsibilities

• Respond to basic customer inquiries regarding products and quotes.
• Enter orders via phone, fax, email, or walk-in; place orders up to limits per policy.
• Coordinate shipping, manage backorders, and assist with returns when needed.

Skills

Reliability

Organization

Attention to detail

Communication

Time management

Multi-tasking

Email / phone handling

Education

High school diploma or GED

Tools

Business systems

Internet search

Email

Job description

Motion Industries in Gadsden, AL is seeking a Customer Service Representative to accurately fulfill customer orders and handle incoming calls under close supervision. You will quote products and enter orders by phone, fax, email, or walk-in to keep inventory flowing and customers satisfied.

Responsibilities include processing orders within policy limits, coordinating shipping, expediting backorders, and assisting with returns as needed.