Order & Customer Care Specialist

Motion Industries (MOT); Holly Oak Mobile Home Park (DE); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Healthcare coverage

401(k)

Tuition reimbursement

Vacation

Sick leave

Holiday pay

Job summary

Motion Industries is seeking a Customer Service Representative to accurately fulfill customer orders and handle incoming calls. You will enter orders by phone, fax, email, or walk-ins, quote products, and influence gross profit through pricing decisions.

Strong communication, reliability, and multi-tasking are essential as you coordinate between customers, branches, and suppliers to maintain inventory and expedit backorders. Company benefits are available.

Qualifications

• High school diploma or GED required.
• 0–3 years related experience preferred or equivalent combination.
• Strong communication skills, both written and verbal.

Responsibilities

• Respond to basic product inquiries, provide quotes, and process order entry.
• Place customer orders via phone, fax, email, or walk-in.
• Negotiate sale price and purchase price within policy to influence gross profit.
• Build relationships to drive repeat business and improve processes.
• Ensure inventory levels via branch, distribution center, or supplier inventories.
• Determine cost-effective shipping methods and expedite backorders.
• Handle customer returns and coordinate with account representatives.

Skills

Reliability

Organization

Attention to detail

Strong communication

Multi-tasking

Computer skills

Education

High school diploma or GED

Job description

Motion Industries is seeking a Customer Service Representative to accurately fulfill customer orders and handle incoming calls. You will enter orders by phone, fax, email, or walk-ins, quote products, and influence gross profit through pricing decisions.

Strong communication, reliability, and multi-tasking are essential as you coordinate between customers, branches, and suppliers to maintain inventory and expedit backorders. Company benefits are available.