Customer Success & Order Specialist

USA MOT Motion Industries, Inc.; Decatur (AL); On-site; USD 21,000 - 28,000; Full time

Job summary

Motion Industries is seeking a Customer Service Representative in Decatur, AL to accurately fulfill customer orders and manage incoming calls under close supervision. You will handle quotes, order entry, and various communication methods to ensure timely processing.

The role emphasizes reliability, strong communication, and attention to detail, with opportunities to influence gross profit through pricing within set parameters and collaborate with Account Representatives to ensure customer

Qualifications

• Requires a high school diploma or GED and 0–3 years of related experience.
• Equivalent combination of education and experience accepted.

Responsibilities

• Responds to basic customer inquiries regarding products, provides quotes, and handles order entry.
• Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).
• Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters.
• May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.
• Builds customer relationships to drive repeat business by relating to the customer and drive process improvements.
• Orders items to ensure appropriate inventory levels are maintained for customers.
• May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order.
• Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory.
• Determines the most cost effective shipping method for customer orders.
• Partners with Account Representatives to ensure customer satisfaction.
• Expedites backorders. May pull inventory and prepare order for shipment to customer.
• May handle customer returns.
• Performs other duties as assigned.

Skills

Reliability

Organization

Attention to detail

Communication skills

Multi-tasking

Time management

Product knowledge

Education

High school diploma or GED

Job description

Motion Industries is seeking a Customer Service Representative in Decatur, AL to accurately fulfill customer orders and manage incoming calls under close supervision. You will handle quotes, order entry, and various communication methods to ensure timely processing.

The role emphasizes reliability, strong communication, and attention to detail, with opportunities to influence gross profit through pricing within set parameters and collaborate with Account Representatives to ensure customer