Customer Experience & Order Specialist

Genuine Parts; Muscle Shoals (AL); Sur place; USD 36 000 - 48 000; Plein temps

Résumé du poste

Motion Industries in Muscle Shoals, AL is seeking a Customer Service Representative to accurately fulfill customer orders and manage incoming calls under close supervision. You will respond to product inquiries, enter and process orders, negotiate price within parameters, arrange shipping, and support returns, all while building strong customer relationships.

Requirements include a high school diploma or GED and 0–3 years of related experience, plus solid communication, organization, and basic

Qualifications

• High school diploma or GED required.
• 0–3 years of related experience.
• Reliability, organization, and attention to detail required.
• Strong communication skills (written and verbal).
• Ability to multi-task and manage time effectively.
• Moderate computer skills and familiarity with business systems.
• Product knowledge is preferred.

Responsabilités

• Respond to basic customer inquiries regarding products, provide quotes, and handle order entry.
• Place customer orders via telephone, fax, email, electronic methods, or walk-in (counter sales).
• Influence gross profit by negotiating price and terms within parameters.
• Place orders up to $5,000 per line and $10,000 per PO without approval.
• Source products from branch, distribution center, or supplier inventories.
• Determine cost-effective shipping methods for customer orders.
• Coordinate with Account Representatives to ensure customer satisfaction.
• Expedite backorders and prepare orders for shipment to customers.
• Handle customer returns when needed.
• Perform other duties as assigned.

Connaissances

Reliability

Organization

Attention to detail

Communication

Multitasking

Time management

Computer skills

Product knowledge

Formation

High school diploma or GED

Description du poste

Motion Industries in Muscle Shoals, AL is seeking a Customer Service Representative to accurately fulfill customer orders and manage incoming calls under close supervision. You will respond to product inquiries, enter and process orders, negotiate price within parameters, arrange shipping, and support returns, all while building strong customer relationships.

Requirements include a high school diploma or GED and 0–3 years of related experience, plus solid communication, organization, and basic