Order Clarity Specialist - CSR Team

Koozie Group; Doniphan (MO); On-site; USD 12,000 - 18,000; Full time

Job summary

Koozie Group seeks an Order Clarification Associate to support our CSR team in a fast-paced environment. You will clarify purchase orders, manage proofs, and respond to distributor inquiries while ensuring accuracy and timely processing.

The role emphasizes detail-oriented problem solving, strong communication, and the ability to multitask across multiple orders and queues, with potential shift differentials for various shifts.

Qualifications

• High School diploma or equivalent required.
• Previous customer service and data entry experience preferred.
• Proficiency using a computer and related software.
• Strong verbal and written communication skills.
• Experience with order management systems (Oracle, MacPac, AS400).
• Proficiency in Microsoft Office Suite (Outlook, Word, Excel).
• Detail oriented with good problem solving and ability to multitask.

Responsibilities

• Clarify and validate customer purchase orders and process orders to manufacturing (e.g., change imprint colors, set ship dates).
• Process art proofs and approvals in clarification queues or email inboxes.
• Handle customer emails and phone calls; respond to distributor questions and issues.
• Support rush requests, hand walks, and other related duties; flex into other CS roles as needed.

Skills

Customer service

Data entry

Problem solving

Attention to detail

Multitasking

Communication

Education

High School diploma

Tools

Oracle

MacPac

AS400

Outlook

Word

Excel

Job description

Koozie Group seeks an Order Clarification Associate to support our CSR team in a fast-paced environment. You will clarify purchase orders, manage proofs, and respond to distributor inquiries while ensuring accuracy and timely processing.

The role emphasizes detail-oriented problem solving, strong communication, and the ability to multitask across multiple orders and queues, with potential shift differentials for various shifts.