Order Clarification Specialist

Koozie Group; Red Wing (MN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical HSA

HRA plans

Flex spending accounts

Vision insurance

Employee assistance program

Employer-paid life insurance

401(k) with employer match

Employee referral bonus program

Employee recognition program

Employee charitable giveback program

Job summary

Koozie Group in Minnesota is seeking an Order Clarification Associate to support the CSR team in a fast-paced environment. You will clarify and validate purchase orders, manage proofs, and coordinate with manufacturing to ensure accurate imprint and timing.

Responsibilities include handling emails and calls, processing orders, and assisting with various CS tasks while upholding high service standards and attention to detail.

Qualifications

• High School diploma or equivalent required.
• Previous customer service and data entry experience preferred.
• Strong verbal and written communication skills.
• Proficiency with computer software and order management systems.

Responsibilities

• Clarify and validate customer purchase orders and process to manufacturing (change imprint colors, set ship dates).
• Process art proofs approvals/non approvals in clarification queues.
• Receive and process customer emails in clarification inbox.
• Inbound and outbound phone calls in queues.
• Prepare reports, rush requests, hand walks and support other CS roles as needed.

Skills

Customer service

Data entry

Verbal and written communication

Attention to detail

Multitasking

Education

High School diploma or equivalent

Tools

Oracle

MacPac

AS400

Microsoft Office (Outlook, Word, Excel)

Job description

Koozie Group in Minnesota is seeking an Order Clarification Associate to support the CSR team in a fast-paced environment. You will clarify and validate purchase orders, manage proofs, and coordinate with manufacturing to ensure accurate imprint and timing.

Responsibilities include handling emails and calls, processing orders, and assisting with various CS tasks while upholding high service standards and attention to detail.