Customer Service Representative

Frey Consulting Group; Collierville (TN); On-site; USD 38,000 - 48,000; Full time

Job summary

Frey Consulting Group is seeking a detail-oriented Customer Service Representative to join our sales and service team for a leading manufacturing and distribution client headquartered in Collierville, TN. The CSR will handle order validation, pricing and availability requests, shipment status inquiries, and discrepancy management while collaborating with sales and warehouse colleagues.

The ideal candidate has 1–3 years of experience, exceptional verbal and written communication, strong

Qualifications

• 1–3 years of relevant work experience.
• Exceptional verbal, written, and interpersonal skills.
• Strong analytical and problem-solving skills.
• Dependable in attendance and performance.
• Excellent organization and time-management skills.
• Learns quickly and demonstrates attention to detail.
• Adept at balancing and prioritizing competing customer needs.

Responsibilities

• Communicates clearly and professionally with customers via phone and email.
• Proficient in using multiple technology platforms to address customer needs.
• Provides knowledgeable answers about products, pricing, and availability.
• Collaborates with internal departments to meet customer needs.
• Completes order validation to meet or exceed team targets.
• Participates in order allocation to distribution centers per processes.
• Adheres to 360 customer account management for assigned customers.
• Researches and resolves customer reported issues to fix discrepancies promptly.

Skills

Customer service

Communication skills

Problem solving

Time management

Attention to detail

Multitasking

Teamwork

Self-motivation

People-oriented

Process-oriented

Tools

QAD ERP

Esker Order Management

Job description

Our client is seeking a detail-oriented and professional Customer Service Representative (CSR) to join our sales and service team for a leading publicly traded manufacturing and distribution company headquartered in Collierville, TN. This role is responsible for providing exceptional customer service and accurate and timely support to the functions of order validation, pricing and availability requests, shipment status inquiries, and discrepancy management. This role works in partnership with members of our sales and warehouse teams to ensure success throughout the order fulfillment process. The ideal candidate excels in managing a high volume of customer orders for multiple accounts while maintaining a positive attitude and operating with a success-oriented mentality.

Responsibilities:

• Communicates clearly and professionally with customers via phone and email
• Shows proficiency in adopting and utilizing multiple technology platforms and programs to address customer needs
• Provides knowledgeable answers to questions about products, pricing, and availability
• Works with internal departments to meet customers' needs, including peers and members of management
• Completes order validation to meet and/or exceed team targets
• Capably participates in the order allocation and assignment to the appropriate distribution centers, according to outlined processes
• Follows departmental policies and procedures to execute 360 customer account management for assigned customers
• Researches and reviews customer reported issues to resolve discrepancies that may occur in a timely manner

Qualifications:

• At least 1 - 3 years of relevant work experience
• Exceptional verbal, written, and interpersonal skills
• Strong analytical and problem-solving skills
• Dependable in both attendance and performance
• Excellent organization, communication and time-management skills
• Learns quickly and demonstrates consistent attention to detail
• Adept at balancing and prioritizing competing customer needs
• Self-motivated to work well independently while contributing positively to team success
• Both people- and process-oriented
• Familiarity with QAD ERP and Esker Order Management are a plus