CSR II Specialist - Customer Orders & Support

Employers Overload; Newberg (OR); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Holiday Bonus

Vacation Pay

Referral Bonus Program

Weekly Pay

Direct Deposit & Pay Card Options

Career Growth Opportunities

Safe Work Environments

Dedicated Support Team

Medical, Dental, and Vision Insurance

Job summary

Employers Overload is hiring a CSR Specialist II to support a high level of customer service by processing orders, answering questions, resolving issues, and following established work instructions. The role emphasizes strong communication, attention to detail, and the ability to manage multiple priorities in a professional office environment.

Key duties include interacting with customers to receive orders, maintaining order accuracy, and collaborating with multiple departments to ensure smooth

Qualifications

• Minimum 2 years of previous customer service experience.
• Strong problem-solving, decision-making, organizational, and multitasking skills.
• Ability to communicate clearly and professionally with customers and all levels of the organization.
• Proficient with Microsoft Excel, Word, Outlook, Windows, and CRM systems.
• Strong verbal and written English communication skills, including spelling and professional telephone etiquette.
• Technical/mechanical aptitude and previous manufacturing, assembly, or shipping experience are helpful.
• Ability to work under pressure, make timely decisions, and maintain a positive professional demeanor.
• Availability for occasional travel, approximately 1–3 times per year.

Responsibilities

• Interact with domestic and international customers to receive and process parts and equipment orders.
• Answer intermediate product and technical questions and provide accurate order information.
• Maintain a high level of accuracy when entering and managing customer orders and sales records.
• Respond to customer concerns and delivery issues; assist with returns/RMA processing when needed.
• Use CRM and related systems to document customer information, activity, and pertinent data.
• Coordinate with Customer Service, Production, Shipping, Sales, Marketing, and Regulatory teams to support customer needs and material flow.
• Participate in departmental meetings and assist with assigned long-term projects.
• Support export documentation, shipping logistics, scheduling, and customer communication as assigned.
• Handle difficult customer situations professionally and perform other duties as needed.

Skills

Customer service

Problem-solving

Multitasking

Clear communication

Tools

CRM systems

Microsoft Excel

Job description

Employers Overload is hiring a CSR Specialist II to support a high level of customer service by processing orders, answering questions, resolving issues, and following established work instructions. The role emphasizes strong communication, attention to detail, and the ability to manage multiple priorities in a professional office environment.

Key duties include interacting with customers to receive orders, maintaining order accuracy, and collaborating with multiple departments to ensure smooth