Manufacturing CSR: Orders, Inventory & Customer Success

Kruger; Elizabethtown (KY); On-site; USD 42,000 - 56,000; Full time

Job summary

Kruger Packaging is seeking a Customer Service Representative to act as a liaison among customers, sales, and operations. You will handle routine orders, inquiries, and issues, maintaining relationships with multiple customers and staff while applying knowledge of products, logistics, and inventory management.

You will collaborate with the Quality Manager to resolve issues, provide pricing and delivery information, and ensure timely order fulfillment in a fast-paced manufacturing setting.

Qualifications

• High school diploma or equivalent required.
• Post-secondary degree in management or equivalent preferred.
• Experience in a manufacturing customer service environment is advantageous.

Responsibilities

• Represent Kruger values and deliver excellent service to external and internal customers.
• Record, organize, and process orders and inquiries via phone, email, or in person.
• Run customized reports and share data with customers and management.
• Provide pricing, inventory availability and production schedule information to customers.
• Track order activity and alert staff of potential delivery problems.
• Coordinate with Quality Manager to resolve routine customer issues.
• Suggest alternative products or services to meet customer needs.
• Serve as the liaison between customers and sales to ensure responsiveness.

Skills

Customer service

Communication

Multi-tasking

Problem solving

IT tools

Collaboration

Education

High school diploma or equivalent

Post-secondary degree in management

Tools

MS Office

Kiwiplan

Job description

Kruger Packaging is seeking a Customer Service Representative to act as a liaison among customers, sales, and operations. You will handle routine orders, inquiries, and issues, maintaining relationships with multiple customers and staff while applying knowledge of products, logistics, and inventory management.

You will collaborate with the Quality Manager to resolve issues, provide pricing and delivery information, and ensure timely order fulfillment in a fast-paced manufacturing setting.