Order & Customer Experience Specialist

Coperion Food Equipment LLC; Ohio; On-site; USD 42,000 - 64,000; Full time

Job summary

Coperion is seeking a Customer Engagement Coordinator to improve customer satisfaction by managing inquiries, coordinating with sales and internal teams, and ensuring accurate order entry in the OMS. This role requires clear communication and precise processing of post-order activities to meet customer expectations.

The coordinator will serve as the primary contact for customers, track orders, handle changes and RMAs, and support initiatives to strengthen customer loyalty and service delivery

Responsibilities

• Review purchase orders for accuracy, handle discrepancies, and enter orders precisely.
• Provide customer service and manage post-order activities, including order acknowledgements, expediting, operations coordination, tracking, and documentation.
• Ensure all post-order questions, emergency orders, and customer issues are resolved promptly to ensure customer satisfaction.
• Serve as the main point of contact for post-order communication, collaborating closely with Aftermarket Sales Representatives, Outside Sales Representatives, and internal departments.
• Provide customers with order status updates and change order notifications related to ship dates.
• Create and process change orders, Return Material Authorizations (RMAs), and credit memos as needed.

Job description

Coperion is seeking a Customer Engagement Coordinator to improve customer satisfaction by managing inquiries, coordinating with sales and internal teams, and ensuring accurate order entry in the OMS. This role requires clear communication and precise processing of post-order activities to meet customer expectations.

The coordinator will serve as the primary contact for customers, track orders, handle changes and RMAs, and support initiatives to strengthen customer loyalty and service delivery