CSR Order Administrator

Employee Magnets; Grapevine (TX); On-site; USD 38,000 - 52,000; Full time

Job summary

Employee Magnets in Grapevine, TX is seeking an experienced Order Administrator - CSR to manage all aspects of orders processing and fulfillment while ensuring timely responses to internal and external customer requests to achieve customer satisfaction goals.

Candidates MUST HAVE EXCELLENT EXCEL SKILLS WITH V-LOOKUPS, PIVOT TABLES & FORMULAS FOR data analysis and reporting, and the role requires teamwork, attention to detail, and strong communication within a fast-paced environment.

Qualifications

• High school graduate or equivalent.
• At least one year of RECENT CSR/Order Management experience.
• Must be proficient with MS Excel for data analysis (this includes formulas, pivots and v-lookups).
• Work well with a team and exhibit effective communication skills.
• Pays close attention to details to identify order discrepancies and resolve issues with variances.
• Possesses clear knowledge of computer ordering systems and has ability to navigate and troubleshoot computer systems as necessary.
• Needs to be hands-on with ambition and drive to succeed - Makes things happen.
• Goal oriented and must be accustomed to achieving results through teamwork.
• Shows determination to achieve excellent results, finding better ways, demands top performance, inspires commitment and is proactive

Responsibilities

• Assist in the daily aspects of order processing, fulfillment, and customer service.
• Provide quick and accurate responses to interoffice emails and emails from customers.
• Work with different departments, like receiving, depot, planner and shipping to fulfill the customers requests on timely manner.
• Provide estimate delivery time if the request cant be made on time
• Assist to verify OSD & exception handling cases to feedback to customer.
• Other duties as assigned.
• Build and maintain a work environment that is positive and is supported by open feedback and two‑way communications at all levels.
• Responsible for maintaining a positive work environment while supporting the companys culture and fostering a healthy and safe work environment, focusing on the well‑being of all associates.

Skills

Attention to detail

Teamwork

Communication skills

Data analysis

Education

High School Diploma

Tools

Microsoft Excel

Job description

Seeking an experienced Order Administrator - CSR to manage all aspects of orders processing and fulfillment, ensure a timely response to internal & external customer requests to achieve customer satisfaction goals. Candidates MUST HAVE EXCELLENT EXCEL SKILLS WITH V-LOOKUPS, PIVOT TALBLES & FORMULAS FOR data analysis and reporting.

General Duties:

• Assist in the daily aspects of order processing, fulfillment, and customer service.
• Provide quick and accurate responses to interoffice emails and emails from customers.
• Work with different departments, like receiving, depot, planner and shipping to fulfill the customers requests on timely manner.
• Provide estimate delivery time if the request cant be made on time
• Assist to verify OSD & exception handling cases to feedback to customer.
• Other duties as assigned.
• Build and maintain a work environment that is positive and is supported by open feedback and two‑way communications at all levels.
• Responsible for maintaining a positive work environment while supporting the companys culture and fostering a healthy and safe work environment, focusing on the well‑being of all associates.

Qualifications - Education and/or Experience

• High school graduate or equivalent.
• At least one year of RECENT CSR/Order Management experience.
• Must be proficient with MS Excel for data analysis (this includes formulas, pivots and v-lookups).
• Work well with a team and exhibit effective communication skills.
• Pays close attention to details to identify order discrepancies and resolve issues with variances.
• Possesses clear knowledge of computer ordering systems and has ability to navigate and troubleshoot computer systems as necessary.
• Needs to be hands‑on with ambition and drive to succeed - Makes things happen.
• Goal oriented and must be accustomed to achieving results through teamwork.
• Shows determination to achieve excellent results, finding better ways, demands top performance, inspires commitment and is proactive