Order Clarification Representative - 1pm-9pm ET (Work From Home)

Koozie Group; Doniphan (MO); On-site; USD 16,531,000 - 24,797,000; Full time

Job summary

Koozie Group seeks an Order Clarification Associate to support our CSR team in a fast-paced environment. You will clarify purchase orders, manage proofs, and respond to distributor inquiries while ensuring accuracy and timely processing.

The role emphasizes detail-oriented problem solving, strong communication, and the ability to multitask across multiple orders and queues, with potential shift differentials for various shifts.

Qualifications

• High School diploma or equivalent required.
• Previous customer service and data entry experience preferred.
• Proficiency using a computer and related software.
• Strong verbal and written communication skills.
• Experience with order management systems (Oracle, MacPac, AS400).
• Proficiency in Microsoft Office Suite (Outlook, Word, Excel).
• Detail oriented with good problem solving and ability to multitask.

Responsibilities

• Clarify and validate customer purchase orders and process orders to manufacturing (e.g., change imprint colors, set ship dates).
• Process art proofs and approvals in clarification queues or email inboxes.
• Handle customer emails and phone calls; respond to distributor questions and issues.
• Support rush requests, hand walks, and other related duties; flex into other CS roles as needed.

Skills

Customer service

Data entry

Problem solving

Attention to detail

Multitasking

Communication

Education

High School diploma

Tools

Oracle

MacPac

AS400

Outlook

Word

Excel

Job description

If our name sounds familiar, there’s a reason why. We’re the people behind the iconic Koozie® Can Kooler – and more! As one of the largest suppliers in the promotional products industry, you’ve probably seen our work everywhere from your local bank to a large concert or sporting event. We imprint company logos and slogans on everything from pens to coffee tumblers, lunch bags, tech accessories, camp chairs, and award-winning calendars, to name just a few. Our desire to benefit our people, customers, communities, and industry is behind all that we do. We call it Keep It. Give It., and it ensures that we are leaving a positive, lasting impact with the products and solutions we deliver.

Great reasons to join Koozie Group:

• People-first culture
• Great shift differential (2nd shift: $1.25/hour / 3rd shift and weekend shifts: $1.75/hour
• We will train for all positions!
• Medical HSA and HRA plans
• Flex spending accounts
• VSP vision
• Employee assistance program
• Employer-paid life insurance
• 401(k) with employer match
• Employee referral bonus program
• Employee recognition program
• Employee charitable giveback program (up to $250 value)

Order Clarification Associate

Want to be a part of an exciting CSR Team? Do you enjoy a fast-paced work environment with the opportunity to grow? Do you have the desire to learn about the promotional products industry in order to assist our customers? If you answered yes to any of these questions, keep reading!

The Order Clarification Associate is responsible for clarifying and maintaining non production ready orders. This position will process and respond to distributor questions or proof on orders. He/she will also contact distributors via phone, fax and/or email to resolve any issues or questions regarding non production ready orders.

Major Duties/Responsibilities:

• Clarifying and validating customer’s purchase orders and processing order to manufacturing in a timely manner (change imprint colors, set ship dates)
• Processing art proof approvals/non approvals in clarification queues
• Receive and process customer emails in clarification email inbox
• Inbound and outbound phone calls in queues
• Reports, rush request, hand walks and other misc duties. Flexing into other customer service related roles

Qualifications:

• High School diploma or equivalent required
• Previous customer service and data entry experience is preferred

Special Training or Competencies:

• Proficiency using a computer and associated software
• Strong verbal and written communication skills
• Experience using order management systems such as Oracle, MacPac and AS400
• Proficiency in Microsoft Office Suite, specifically Outlook, Word & Excel
• Possesses good problem solving skills, and is detail oriented
• Proven ability to work well under pressure to meet order deadlines
• Excellent attention to detail
• Ability to multitask & focus on multiple issues at once
• Excellent customer service skills and ability to deescalate situations

Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm to Keep the Good Going, you will find your way at Koozie Group.

Koozie Group is proud to be an Equal Opportunity Employer. We do not discriminate against any applicant or employee based on race, age, sex (including pregnancy, childbirth, or related medical conditions), gender, marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law. Koozie Group also prohibits harassment of applicants and employees based on any of these protected categories.

In compliance with the Americans with Disabilities Act, Koozie Group will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer