Optometry Doctor Technician – Patient Experience Pro

Stanton Optical; Sacramento (CA); On-site; USD 38,000 - 45,000; Full time

Benefits offered by this job

Medical, dental, and prescription drug

Company paid life and short-term-dis

Free eyeglasses

Identity theft protection

Pet insurance

Paid time off

Employee Assistance Program (EAP)

Commission on sales

Job summary

Physicians Eyecare Group is seeking a Doctor Technician to provide outstanding customer service and ensure a smooth flow between clinical services and the Stanton Optical retail team. You will be the meaningful first touchpoint for patients, helping to create an exceptional in-store experience.

Join a team that values patient care, accuracy, and collaboration. The role includes training, basic lab tasks, and promoting available products and services, with opportunities for growth and a

Qualifications

• 1+ year of experience delivering outstanding customer service to patients and/or customers.
• Able to multitask, prioritize and adapt to changing business needs.
• Strong communication skills with a diverse audience.
• Associate degree or higher certification in a related field.

Responsibilities

• Greet patients and gather information to facilitate sales and promotions.
• Foster a partnership between retail and clinical teams.
• Schedule and confirm appointments.
• Maintain patient records confidentially per HIPAA.
• Assist with basic repairs and lab tasks to support service delivery.

Skills

Customer service

Multitasking

Communication

Schedule flexibility

Optical experience

Education

Associate degree or advanced certification

Tools

Microsoft Office 365

Job description

Physicians Eyecare Group is seeking a Doctor Technician to provide outstanding customer service and ensure a smooth flow between clinical services and the Stanton Optical retail team. You will be the meaningful first touchpoint for patients, helping to create an exceptional in-store experience.

Join a team that values patient care, accuracy, and collaboration. The role includes training, basic lab tasks, and promoting available products and services, with opportunities for growth and a