Optical Front Desk Technician – Patient Care

Now Optics; Asheville (NC); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical benefits

Dental coverage

Paid time off

Professional development

Employee assistance program

Sales commission

Job summary

Physicians Eyecare Group is seeking a Doctor Technician to deliver outstanding patient service at our on-site store. You will greet patients, guide them through product and service options, and coordinate care between clinical and retail teams to ensure a smooth visit.

The role emphasizes teamwork, a positive attitude, and adherence to HIPAA. With 2+ years of customer service experience and an associate degree or higher, you will help drive a exceptional patient experience and meet store goals.

Qualifications

• Associate degree or advanced certification beyond high school required or currently enrolled.
• 2+ years of experience delivering outstanding customer service to patients or customers.
• Ability to communicate effectively with a diverse group of people.
• Passion for customer satisfaction and maintaining a positive demeanor.
• Proactive problem solving to address patient concerns.
• Ability to multitask and adapt to changing business needs in a team environment.

Responsibilities

• Deliver an outstanding patient experience, collaborating with team members to meet store goals and clinical metrics.
• Greet patients, identify needs, and explain available products and services.
• Answer inquiries and gather information to ensure a positive experience.
• Schedule and confirm appointments.
• Assist with patient complaint resolution and track order status.
• Maintain brand standards and HIPAA-compliant patient records.

Skills

Customer service

Communication

Multitasking

Problem solving

Positive attitude

Technology curiosity

Teamwork

Adaptability

Education

Associate degree or higher

Job description

Physicians Eyecare Group is seeking a Doctor Technician to deliver outstanding patient service at our on-site store. You will greet patients, guide them through product and service options, and coordinate care between clinical and retail teams to ensure a smooth visit.

The role emphasizes teamwork, a positive attitude, and adherence to HIPAA. With 2+ years of customer service experience and an associate degree or higher, you will help drive a exceptional patient experience and meet store goals.