Optometry Patient Care Technician - Front Desk

Physicians Eye Care Group; Virginia Beach (VA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, dental, and prescription drug

Company paid life and short-term-dis

Free eyeglasses

Identity theft protection

Pet insurance

Paid time off

Professional development

Employee Assistance Program (EAP)

Commission on sales

Job summary

Physicians Eyecare Group in Virginia Beach seeks a Doctor Technician to provide outstanding patient service and seamlessly bridge clinical services to our retail team. You will support clinicians, guide patients, and help maintain a smooth, friendly store flow.

The role rewards a proactive, patient-centered mindset with a preferred associate degree and 2+ years in customer service, plus a willingness to learn and use technology in a fast-paced setting. Optical experience is a plus.

Qualifications

• Associate degree or advanced certification beyond a high school diploma.
• 2+ years of experience delivering outstanding customer service to patients/customers.
• Strong communication skills with diverse groups.
• Positive demeanor and proactive problem solving.
• Ability to multitask and adapt to changing business needs in a team.

Responsibilities

• Deliver outstanding patient experience and assist with store goals.
• Greet patients, identify needs, and provide product/service information.
• Answer inquiries and gather information for a positive experience.
• Schedule and confirm appointments.
• Assist with complaint resolution and update on pending orders.

Skills

Associate degree

Customer service

Communication

Problem solving

Multitasking

Flexibility

Tech-savvy

Optical experience

Education

Associate degree or higher certification

Job description

Physicians Eyecare Group in Virginia Beach seeks a Doctor Technician to provide outstanding patient service and seamlessly bridge clinical services to our retail team. You will support clinicians, guide patients, and help maintain a smooth, friendly store flow.

The role rewards a proactive, patient-centered mindset with a preferred associate degree and 2+ years in customer service, plus a willingness to learn and use technology in a fast-paced setting. Optical experience is a plus.